Geotab

IoT

TechnicalSupportSpecialist

€33–46k ~AI est. Ferrera, Spain
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Technical Support Specialist at Geotab. Skills: Technical support, Problem resolution, Customer service. Diagnose technical issues. Provide support for hardware issues”

What You'll Achieve.

Provide successful resolution to all customer complaints

Industry & Context.

IoT
Problems you'll solve

Diagnose technical issues; Resolve technical issues; Troubleshooting

Eligibility Requirements

Flexible schedule, Work in 24/7/365 operation, Work days, evenings, nights, weekends, holidays

What They're Looking For.

Must Have

1-3 years customer service/support, Troubleshoot technical issues, Post-Secondary Diploma/Degree in Engineering, Computer Science, or related, Working knowledge of SQL, Python, C#, or JavaScript, Working knowledge of Google Big Query, Expert level Excel skills, Technical competence in Google Suite, Excellent verbal communication skills, Excellent written communication skills, Professional-level communication in French

Nice to Have

Located near Madrid office

What You'll Do.

Diagnose technical issues

Provide support for hardware issues

Provide support for software issues

Work with sales representatives

Work with internal teams

Provide technical expertise on database setup

Provide technical expertise on user management

Provide technical expertise on rules and reporting

Provide technical expertise on device errors

Provide technical expertise on network communications

Provide technical expertise on portal configuration

Provide technical expertise on product implementation

Troubleshoot Geotab hardware

Troubleshoot Geotab software applications

Coordinate return/exchange process

Diagnose technical hardware issues

Resolve technical hardware issues

Diagnose technical software issues

Resolve technical software issues

Manage product service training

Develop product service training

Deliver product service training

Provide resolution to customer complaints

Report escalating concerns to management

Report severe issues to management

Preserve confidentiality of customer data

Preserve security of customer data

Support global strategic initiatives

How You'll Work.

Team & Collaboration

Work with partners; Work with customers; Work with sales representatives; Work with internal teams

Communication Scope

Verbal communication; Written communication; Telephone communication; Email communication; Chat communication

Full Job Description

Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners understand and utilize the products and services being offered by Geotab. The successful candidate must be located, ideally near our Madrid office and be able to clearly read, write, and communicate in English and French. If you love technology, and are keen to join an industry leader — we would love

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