Geotab
TechnicalSupportSpecialist
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“Technical Support Specialist at Geotab. Skills: Technical Support, Troubleshooting, Customer Service, Programming Languages. Diagnose technical issues. Provide necessary support”
What You'll Achieve.
Deliver results; Help customers understand products; Help partners understand products; Help customers utilize products; Help partners utilize products; Achieve compliance
Industry & Context.
Diagnose technical issues; Resolve problems
Located near Madrid, Read, write, and communicate in Spanish, Read, write, and communicate in English, Read, write, and communicate in French, Flexible schedule, 24/7/365 operation, Work days, Work evenings, Work nights, Work weekends, Work holidays, Reliable internet connection, 50mb DL/10mb UL internet speed
What They're Looking For.
Must Have
1 - 3 years of experience in a customer service/support capacity, troubleshooting technical issues, Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field, Working knowledge of various programming languages such as SQL, Python, C#, or JavaScript, data warehouses like Google Big Query, Expert level Excel skills, technical competence in Google Suite for business, Excellent verbal and written communication skills, comfort speaking with customers via telephone, email, and chat, Professional-level communication in French, Ability to work a flexible schedule in a 24/7/365 operation, including days, evenings, nights, weekends, and holidays
Nice to Have
analytical and interpersonal relationship building skills, ability to manage multiple tasks and projects simultaneously, adapting to growing technology and market demands
What You'll Do.
Diagnose technical issues
Provide necessary support
Resolve hardware issues
Resolve software issues
Support sales representatives
Support internal teams
Provide technical expertise
Coordinate return/exchange process
Manage product service training
Deliver product service training
Provide resolution to complaints
Report escalating concerns
Preserve confidentiality
Support strategic initiatives
How You'll Work.
Team & Collaboration
Work closely with partners; Work closely with customers; Work closely with sales representatives; Work closely with internal teams; Coordinate with internal departments
Communication Scope
Excellent verbal communication; Excellent written communication; Comfort speaking with customers via telephone; Comfort speaking with customers via email; Comfort speaking with customers via chat; Professional-level communication in French
Process & Methodology
Manage multiple tasks, Manage multiple projects
Full Job Description
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners understand and utilize the products and services being offered by Geotab. The successful candidate must be located near Madrid and be able to clearly read, write, and communicate in Spanish, English and French. If you love technology, and are keen to join an industry leader — we would love to hear fro
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