Freedom Technology Solutions Group
Government Corporate Management Services
TechnicalSupportSpecialist
“Technical Support Specialist at Freedom Technology Solutions Group. Skills: Help Desk support, Technical documentation, User account management. Provide Tier 1 Help Desk support. Create, manage, and maintain user accounts”
What You'll Achieve.
Ensuring timely communication and resolution; Support reporting, metrics tracking, and trend analysis; Improve knowledge sharing and continuity
Industry & Context.
Troubleshooting activities; Reproducing issues; Documenting findings; Coordinating with technical teams
TS/SCI with Polygraph, Must be able to work between the core hours of Monday through Friday 10:00AM-2:00PM
What They're Looking For.
Must Have
TS/SCI with Polygraph, Associate's Degree from an accredited college or university in Information Technology, Computer Science, Technical Writing, Business Information Systems, or a related technical field, Two (2) years of relevant Help Desk, customer support, or technical support experience, Experience supporting Help Desk operations, including user account management, access provisioning, permissions management, and ticket tracking/resolution activities, Experience creating, editing, or maintaining technical documentation, user guides, standard operating procedures (SOPs), or knowledge base articles, written and verbal communication skills, Demonstrated willingness to learn new technologies, business processes, and technical skillsets, Experience with Microsoft Office products, including Word, Excel, and PowerPoint, attention to detail and ability to accurately document processes, issues, and resolutions
Nice to Have
Exposure to or interest in technical areas such as system administration, application support, software development, technical writing, or systems engineering, Familiarity with COTS or GOTS applications, Familiarity with Agile or ticket-based support environments, Experience supporting government or enterprise IT environments, Basic understanding of databases, web applications, or cloud technologies, Familiarity with tools such as Jira, Confluence, ServiceNow, or similar platforms
What You'll Do.
Provide Tier 1 Help Desk support
and maintain user accounts
and track customer issues
and analyze operational data
Develop and maintain user guides
Gain understanding of business processes
Support troubleshooting activities
Participate in testing activities
Assist with documenting application configurations
How You'll Work.
Team & Collaboration
Collaborate with system engineers; Collaborate with system administrators; Collaborate with developers; Collaborate with technical writers
Communication Scope
written and verbal communication skills
Applying for this Technical Support Specialist role?
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