AutoStore
TechnicalSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Specialist at AutoStore. Skills: Technical Support, Troubleshooting, Partner Relations. Respond to incident cases. Provide on-site support”
What You'll Achieve.
Meet personal and team KPIs to ensure efficient support delivery
Industry & Context.
Apply analytical thinking to break down complex problems; Proactive problem-solver with a continuous improvement mindset; Maintain a calm, solution‑oriented mindset under pressure or uncertainty
Willingness to travel as needed
What They're Looking For.
Must Have
mechanical and/or electrical proficiency, Prioritizes customer and partner satisfaction, Analytical with attention to detail, Excellent verbal and written communication skills, Proficiency in English and Korean, Thrives under pressure and meets deadlines, Demonstrates best-practice thinking and subject-matter expertise, Proactive problem-solver with a continuous improvement mindset, Willingness to travel as needed, Adheres to HSE standards at all times and stays updated on revisions
Nice to Have
College or University education in a relevant field, Deep understanding of AutoStore technology, Experience with analytical tools for KPI tracking, Experience with case‑tracking tools
What You'll Do.
Respond to incident cases
Provide on-site support
Participate in TSS/TSS Lead meetings
Meet personal and team KPIs
Create and update knowledge base articles
Serve as an instructor
Maintain knowledge of internal procedures
Build trusted relationships with partners
Actively seek new knowledge
Apply analytical thinking
Communicate AutoStore technology
Make relevant knowledge accessible
How You'll Work.
Team & Collaboration
Collaborate closely with teams such as Sales and R&D
Communication Scope
Excellent verbal and written communication skills; Communicate AutoStore technology and business model effectively
Full Job Description
We are looking for a dedicated and technically skilled **Technical Support Specialist (TSS)** to join our team. In this role, you’ll be the trusted expert supporting our partners with troubleshooting, issue resolution, and technical insights. Your ability to solve problems proactively, share knowledge, and maintain strong partner relationships will be essential to ensuring high-quality service and continued success across our partner network. **Key Responsibilities** * Respond promptly and effectively to incident cases, spare‑part cases, warranty cases, delivery quality cases, and robot repair cases. * Provide on-site support to partners and trade shows, demonstrating proficiency in all AutoStore modules. * Participate in weekly TSS/TSS Lead meetings and contribute insights. * Meet personal and team KPIs to ensure efficient support delivery. * Create and update knowledge base articles to support partners in troubleshooting. * Serve as an instructor in AutoStore Academy trainings. * Maintain strong knowledge of internal procedures and processes outlined in the TSS Rulebook. * Collaborate closely with teams such as Sales and R&D to ensure service readiness and share relevant feedback. * Build trusted relationships with partners and stakeholders. * Actively seek new knowledge and stay updated on system developments. * Apply analytical thinking to break down complex problems. * Communicate AutoStore technology and business model effectively. * Make relevant knowledge accessible for others. * Maintain a calm, solution‑oriented mindset under pressure or uncertainty. ## **HSE** * Adheres to HSE standards at all times and stays updated on revisions **Qualifications** * Strong mechanical and/or electrical proficiency * College or University education in a relevant field (preferred) * Prioritizes customer and partner satisfaction * Analytical with strong attention to detail * Deep understanding of AutoStore technology * Experience with analytical tools for KPI tracking * Expe
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