TechnicalSupportSpecialist

**Job Requisition ID #** 26WD98981 **Position Overview** Are you passionate about the entertainment industry and eager to help clients achieve their goals with cutting-edge technology? Autodesk’s Interactive Graphics, Media & Entertainment (IME) is seeking a dynamic and customer-focused Technical Support Specialist. This role specializes in supporting our innovative PIX and Flow Capture products. As a key player in our Support division, you'll be at the forefront of solving both technical and non-technical challenges, ensuring our clients receive top-notch service. You will report to the Associate Manager, Product Support and can be based in Los Angeles, CA in a hybrid capacity. At Autodesk, we are committed to exceeding client expectations. We value a results-oriented approach and a keen eye for detail. If you thrive in a fast-paced environment, are a team player, and have a passion for customer service and the entertainment industry, we want to hear from you. This role offers ample opportunities to take on additional responsibilities and develop new skills. **Responsibilities** * Help clients maximize their use of PIX and Flow Capture products Manage support requests and resolve technical issues across various platforms * Provide support via in-person meetings, phone calls, and emails, including user training, setup, maintenance, and troubleshooting (applications, hardware, and networks) * Work alongside a dedicated Client Team managing feature films, TV shows, networks, and studio campaigns * Advise / Educate clients with project workflows, administration, and organization of materials * Monitor client experiences and advise Customer Success Managers on issues or opportunities to enhance satisfaction * Identify and implement process improvements and efficiencies * Track, take ownership of, and resolve issues through to completion * Participate in testing new products and features * Engage in special projects as needed **Minimum Qualifications:** * 5+ years in cus