Airtable
Technology
TechnicalSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Specialist at Airtable. Skills: Technical support, Problem solving. Provide expert troubleshooting. Provide guidance on technical issues”
What You'll Achieve.
Achieve business goals; Optimize workflows; Optimize business processes
Industry & Context.
Complex problem solving; Troubleshooting; Analytical skills
What They're Looking For.
Must Have
Experience with Airtable, Enterprise-focused technical support role, B2B tech environment experience, Excel in written communication, Excel in verbal communication, Tailor message to varied audiences, Enjoy solving complex problems, Leverage analytical skills, Leverage technical aptitude, Naturally curious, Dive deep into technical issues, Continuously learn, Self-driven desire to exceed expectations, Continuously improve performance, Experience with Salesforce, Experience with Confluence, Experience with G Suite, Experience with enterprise-level technology
Nice to Have
Solid understanding of relational databases, Solid understanding of REST APIs, Solid understanding of writing formulas
What You'll Do.
Provide expert troubleshooting
Provide guidance on technical issues
Deliver world-class customer experience
Actively listen to concerns
Empathize with customers
Resolve issues timely
Resolve issues effectively
Relay feedback to product teams
Relay feedback to engineering teams
Escalate complex issues
Ensure smooth transition
Ensure swift resolution
Document customer interactions
Document technical issues
Identify opportunities for improvement
Contribute to knowledge base growth
Create helpful resources
Update helpful resources
Stay ahead of new features
Stay ahead of product updates
Educate customers on best practices
Help customers leverage Airtable
Optimize business processes
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior technical teams; Relevant stakeholders
Communication Scope
Written communication; Verbal communication
Full Job Description
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. Since our EMEA launch in 2022, Airtable has established a strong regional footprint. From our new EMEA headquarters at Borough Yards in London to our growing teams across France and Germany, we're bringing Airtable closer to our customers and deepening our commitment to their success. As we continue to scale, we are highly invested in what matters most - our people. We believe great products are built by great people, which is why we're looking for exceptional talent to help shape the future of Airtable. The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable’s features and capabilities. As an Enterprise Technical Support Specialist, you’ll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable’s features and capabilities. What you'll do Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes. For complex issues, you’ll know when to escalate to senior technical teams or other relevant st
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