Evernorth
Healthcare
TechnicalSupportSeniorAnalyst
“Technical Support Senior Analyst at Evernorth. Skills: Facets Booklet System, BPL programming, Regulatory compliance. Automate Facets Booklet System. Maintain Facets Booklet System”
Industry & Context.
Resolve complex defects
What They're Looking For.
Must Have
High School Diploma or GED, Demonstrated high-level attention to detail, Working knowledge of basic logical coding concepts, Technical proficiency in MS Excel, Technical proficiency in MS Word, Technical proficiency in Adobe Acrobat, Proven analytical skills, Proven problem-solving skills, Proven organizational skills, Excellent communication skills
Nice to Have
Bachelor's degree in computer science or technology, 3+ years technical and product knowledge experience, 3+ years case installation exposure, 3+ years contract analysis exposure, 3+ years state legislation exposure, 1+ year technical experience related to Facets, 1+ year technical experience related to BPL, 1+ year technical experience related to CRISP, 1+ year technical experience related to Linux, Knowledge of booklet production using FBS, Basic knowledge of UNIX navigation, Basic knowledge of command line execution, MS Access proficiency
What You'll Do.
Automate Facets Booklet System
Maintain Facets Booklet System
Enhance Facets Booklet System
Convert requirements into system solutions
Automate manual processes
Work across authoring systems
Support custom Cigna-built system
Update language in FBS
Update functionality in FBS
Perform system analysis
Translate CIT variables
Implement legislation
Review product enhancements
Implement product enhancements
Review regulatory text
Implement regulatory text
Insert content within FBS database
Maintain content within FBS database
Validate content alignment
Participate in operational initiatives
Participate in process improvement projects
Provide technical support
Provide training guidance
How You'll Work.
Team & Collaboration
Collaborate with regulatory teams; Collaborate with product teams; Work with State Filing team; Cross-functional partners
Communication Scope
Drive quality results
Process & Methodology
Independent implementation drive, Resolve complex defects, Track concurrent projects, Oversee concurrent projects
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