TechnicalSupportSeniorAnalyst

The **Technical Support Senior Analyst** is responsible for automating, maintaining, and enhancing the Facets Booklet System (FBS), which supports customer booklets and certificates. You’ll collaborate with regulatory and product teams to convert legislative and business requirements into system solutions. You’ll automate manual processes and work across multiple authoring systems as needed ** _What You’ll do:_** * Support a custom Cigna-built system using BPL, a procedural programming language based on C that interfaces with Unix. * Design, code, test, and debug BPL programs to update language and functionality within the Facets Booklet System. * Perform system analysis and Case Installation Tool (CIT) mapping, translating CIT variables into FBS variables. * Review and implement state and federal legislation, product enhancements, and regulatory text provided by the State Filing team, ensuring accuracy and compliance. * Insert and maintain approved content within the FBS database, validating alignment with product and regulatory requirements. * Participate in operational initiatives and process improvement projects to enhance efficiency, service quality, and system performance. * Provide technical support and training guidance to Facets Contract Analysts for booklet support and cross‑functional partners regarding FBS functionality and processes. **_What you’ll need for this role:_** * High School Diploma or GED, required, bachelor’s degree in computer science or technology, preferred. * 3+ years technical and product knowledge experience, strongly preferred. * 3+ years case installation, contract analysis, and state legislation exposure, strongly preferred. * Demonstrated high‑level attention to detail for complex project assessment, disciplined testing, and precise technical coding, required. * 1+ year technical experience related to Facets, BPL, CRISP and Linux, preferred * Working knowledge of basic logical coding concepts, required * Desirable skills include kn