Turnitin, LLC
Tech / AI / Software
TechnicalSupportRepresentative,Tier1-TurkishSpeaker
Neural analysis suggests this role is
optimal for mid candidates.
“Technical Support Representative, Tier 1 - Turkish Speaker at Turnitin, LLC. Skills: Technical Support, Customer Service, Turkish Language. Responding to technical and non-technical customer queries. Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance”
What You'll Achieve.
Meaningfully improve learning outcomes
Industry & Context.
Very problem-solving skills
What They're Looking For.
Must Have
Fluent spoken/written Turkish, Proven customer service, technical support, or product support experience in a client-facing environment (non-internal IT), communication and interpersonal skills, with the ability to clearly explain complex concepts, Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure, Excellent computer skills, Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux), Experience with Learning Management Systems (e. g. , Blackboard, Moodle, Canvas) in a professional setting, A good understanding of Microsoft Office products, Excellent planning and organisational skills, Ability to work with sensitive and confidential material and possess excellent judgement
Nice to Have
Broad understanding of web technologies and Software as a Service (SaaS), Interest in technology and the internet (e. g. , programming, building apps, or assembling hardware), Additional language skills (Turkish), Demonstrated interest in technology (e. g. , programming, building apps, hardware, or similar hands-on experience)
What You'll Do.
Responding to technical and non-technical customer queries
Proactively support the Turnitin product line via primarily email
(sometimes phone & live chat)
ensuring problem resolution
and optimal system performance
Assist in the translation
and updating of technical documentation associated with the product line
How You'll Work.
Team & Collaboration
Coordinate closely with Engineering and Product Management on all product issues & releases; Thrive in a fast paced, team-oriented environment; Collaborate effectively
Communication Scope
Communication and interpersonal skills; Ability to clearly explain complex concepts
Process & Methodology
Manage multiple tasks simultaneously, Set priorities
Full Job Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers. Responsibilities: * Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance. * Coordinate closely with Engineering and Product Management on all product issu
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