Turnitin, LLC
Tech / AI / Software
TechnicalSupportRepresentative,Tier1TurkishSpeaker
“Technical Support Representative, Tier 1 - Turkish Speaker at Turnitin, LLC. Skills: Turkish language proficiency, Customer service, Technical support, Problem-solving, Communication. Responding to technical and non-technical customer queries. Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance”
What You'll Achieve.
Delivery of world-class client support; Meaningfully improve learning outcomes
Industry & Context.
Very problem-solving skills; Problem resolution
Work with sensitive and confidential material
What They're Looking For.
Must Have
Fluent spoken/written Turkish, Proven customer service, technical support, or product support experience in a client-facing environment (non-internal IT), Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure, Excellent computer skills, Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux), Experience with Learning Management Systems (e. g. , Blackboard, Moodle, Canvas) in a professional setting, A good understanding of Microsoft Office products, Excellent planning and organisational skills, Ability to work with sensitive and confidential material and possess excellent judgement
Nice to Have
Broad understanding of web technologies and Software as a Service (SaaS), Interest in technology and the internet (e. g. , programming, building apps, or assembling hardware), Additional language skills (Turkish), Demonstrated interest in technology (e. g. , programming, building apps, hardware, or similar hands-on experience)
What You'll Do.
Responding to technical and non-technical customer queries
Proactively support the Turnitin product line via primarily email
(sometimes phone & live chat)
ensuring problem resolution
and optimal system performance
Assist in the translation
and updating of technical documentation associated with the product line
How You'll Work.
Team & Collaboration
Coordinate closely with Engineering and Product Management on all product issues & releases; Thrive in a fast paced, team-oriented environment; Work with internal and external customers; Collaborate effectively
Communication Scope
Communication skills; Interpersonal skills; Ability to clearly explain complex concepts
Process & Methodology
Manage multiple tasks simultaneously, Set priorities
Applying for this Technical Support Representative, Tier 1 - Turkish Speaker role?
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