TechnicalSupportRepresentative(Mexico)

About Orum Orum https://www.orum.com’s AI-powered suite frees salespeople to do what they do best: connect, listen, and sell. Our products gives sales teams everything they need to connect faster, sell smarter, and grow revenue. From intelligent dialing and real-time conversation insights to AI-driven coaching and virtual sales floors, Orum is powering thousands of sales teams to have more meaningful conversations and turn every call into measurable impact. Companies who use Orum connect 5x faster and book millions in new pipeline every month. As a company, we are a remote-first team of builders and dreamers creating a future where work feels more meaningful and connected. If you’re excited to change how the world sells, join us. For more information, visit https://www.orum.com/ Orum Support exists to be the eyes and ears of Engineering, Product, and Design (EPD) teams. We are the first - and often only team - with daily, unfiltered visibility into how customers experience our platform in the real world. Our team's identity is to be product intelligence operators who out-support every competitor in every dimension. Our mandate is to deliver swift, effortless support experiences to customers during every interaction, while translating real-world visibility into clear, precise intelligence that EPD can act on. Our Operating Principles • Operate Above the Line – We take extreme ownership, seek solutions, and lean into tough conversations with no deflection, no blame, and no waiting to be told what to do. • Active Listeners – We ask deep questions and look for the underlying concerns that connect to a larger customer or product need, knowing the presenting symptom is rarely the whole story. • Move Fast and Document Well – We ensure speed on the customer side and data precision on the escalation side are tightly executed for every single ticket. • Every Ticket is a Data Point – We treat every interaction as an intelligence opportunity, leaving an accurate trail of notes