TechnicalSupportRepresentative

## **Job Description** Japan (Tokyo) As the advocate of the Customer within the Rolls-Royce organisation, the AST will build a strong relationship with the Customer, providing operational support to deliver the best solution to overcome any issues and avoid disruption through an awareness of the fleet and prompt, proactive support. The AST will provide support and inputs into our services lines to deliver the Customer fleet and campaign plan, keeping the record of embodiment's and fleet configuration up to date in the systems and will update the organisation how the products are performing in service and strive to improve the customer experience over the lifecycle At Rolls-Royce, we pioneer the power that matters to our customers, to society and to the planet. We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we’re keeping the world flying. **Key Accountabilities:** * Be the key interface between Rolls-Royce and the Customer, identifying strategic influences/enablers within the Customers' organisation * Act as the Customers advocate within Rolls-Royce organisation and ensure that the voice of the Customer is heard, raising Customer concerns and needs in a timely manner * Support the WTT/CFG process to ensure a seamless communication and understanding of project issues * Support any major or minor event investigation and support the airline in the event of operational disruption (AOG, IFSD, ATB,DIV) providing timely technical and parts supply assistance. * Provide product technical advice/guidance on operation, maintenance, configuration and troubleshooting * Responsible for reporting engine events and maintaining engine configuration and engine standard in executive systems * Support manageme