NCR Voyix Corporation
unified commerce for shopping and dining
TechnicalSupportRepresentative
“Technical Support Representative at NCR Voyix Corporation. Skills: Level 1 support, troubleshoot issues, remote access, remote diagnosis, customer communication. Provide Level 1 support. resolving troubleshoot issues directly through remote access to affected product, services and/or equipment using official tools or indirectly by remotely guiding the customer to perform troubleshooting steps”
Industry & Context.
Solid technical aptitude and problem-solving ability; Remotely diagnose issues, provide accurate solutions
24/7 shift coverage (rotational shifts), Onsite position
What They're Looking For.
Must Have
technical support or customer support role, communication skills, customer service skills, customer-handling skills, Proficiency in English, Solid technical aptitude, problem-solving ability, Ability to learn and apply new technical knowledge through training
Nice to Have
Previous experience in technical support or customer support role
What You'll Do.
Provide Level 1 support
resolving troubleshoot issues directly through remote access to affected product
services and/or equipment using official tools or indirectly by remotely guiding the customer to perform troubleshooting steps
Remotely diagnose issues
provide accurate solutions
and dispatch field technicians when required
Communicate with customers via phone
and remote tools to resolve incidents
Follow defined Remote Incident Management processes and document all activities in the incident tracking system
Review incident history and identify recurring issues
Escalate incidents according to established escalation paths when necessary
Contribute to knowledge articles and maintain accurate customer/system documentation
Participate in team meetings
and continuous improvement initiatives
Support less experienced colleagues through knowledge sharing and joint work sessions
Conduct incident quality audits and call monitoring activities
How You'll Work.
Team & Collaboration
Participate in team meetings; Support less experienced colleagues through knowledge sharing and joint work sessions
Communication Scope
communication; customer service; customer-handling skills; Communicate with customers via phone, email, chat, and remote tools
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