Airbus Helicopters, Inc.
Aerospace
TechnicalSupportRepresentative
Neural analysis suggests this role is
optimal for Professional candidates.
“Technical Support Representative at Airbus Helicopters, Inc.. Skills: rotorcraft technical experience, Airbus model experience, FAA A&P License, technical support. Communicate with customer. Help customers troubleshoot”
Industry & Context.
troubleshooting
15% Domestic and International travel required, Able to work in the US without a current or future need for visa sponsorship, Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings, Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms, Speaking: able to speak and communicate clearly and concisely in conversations and meetings, deliver information and participate in communications on a daily or as needed basis, Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors), Carrying: able to carry documents, tools, drawings, electronic equipment up to 50lbs/23gs, Lifting: able to lift documents, tools, drawings, electronic equipment up to 50lbs/22kgs, Pushing / Pulling: able to push and pull aircraft tools ground handle aircraft and some equipment and tools small office furniture and some equipment and tools, Sitting: able to sit for long periods of time in meetings, working on the computer on a daily basis, Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving, kneel or crawl under and around helicopters, Standing: able to stand for discussions in offices or on the production floor or at tradeshows and demonstrations, Walking (include routine walking such as to a shared printer to retrieve documents), Personal Protective Equipment required: Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site, Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor
What They're Looking For.
Must Have
High School Diploma or equivalent, 5 + years rotorcraft technical experience, 2 + years experience on Airbus model AS332/H225 Super Puma, FAA A&P License (AMT), basic electrical and complex mechanical skills, high level of knowledge on the product to be supported, read and interpret drawings (blueprints) engineering documentation
Nice to Have
Siebel, SAP, Microsoft Office suite
What You'll Do.
Communicate with customer
Help customers troubleshoot
Help Regional Tech Reps
Develop maintenance procedures
Review part replacements
Assist in accumulation of technical data
Participate in identifying trends
Compile failure and service history
Make recommendations for technical change
Support marketing activities
How You'll Work.
Team & Collaboration
Serve as link between engineering teams and customers; Help Regional Tech Reps providing support
Communication Scope
Communicate with customer either by phone, e mail or technical database; Deliver information and participate in communications
Full Job Description
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [[email protected]](mailto:[email protected]) * [Notice: Know Your Rights: Workplace Discrimination is Illegal](https://kairosservicesinc.com/wp-content/uploads/2022/11/22-088_EEOC_KnowYourRights.pdf) * [Notice: Pay Transparency Nondiscrimination](https://kairosservicesinc.com/wp-content/uploads/2019/08/PayTransparencyPoster.pdf) (English) * [Aviso: Transparencia en el Pago No Discriminación](https://kairosservicesinc.com/wp-content/uploads/2025/07/federal-contractor-pay-transparency-spanish.pdf) (Spanish) ****Job Description:**** **Shape the Future of Flight Support with Airbus Helicopters** Are you an experienced A&P mechanic with a passion for troubleshooting and a talent for technical leadership? **Airbus Helicopters, Inc. (AHI)** is looking for a **Technical Support Representative** to serve as the critical link between our world-class engineering teams and our valued customers. In this role, you aren’t just fixing aircraft; you are representing the Airbus brand, ensuring the airworthiness of our light, medium, and heavy rotorcraft fleets, and providing the mission-critical advice that keeps our pilots and operators safe. If you have a deep background in Airbus models and a drive for customer excellence, we want to talk to you. ****Meet the team:**** From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen. ****Your working environment:**** A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sport
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