A******irl
Aviation
TechnicalSupportRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Representative at A******irl. Skills: Customer support, Technical guidance, Operational support. Provide 24/7 customer support. Resolve operational and technical issues”
What You'll Achieve.
ensure timely resolution of operational and technical issues; support effective communication; support long-term partnership; ensure service continuity; ensure operational reliability; support operational planning activities; escalating significant findings where appropriate; preparing customers for operational readiness; preparing customers for implementation activities; keeping the world flying
Industry & Context.
trouble shooting; Incident management; Technical issue resolution
Willingness to travel regionally
What They're Looking For.
Must Have
technical aptitude, customer engagement capability
Nice to Have
Degree or Diploma in Aerospace Engineering, Mechanical, Aviation Technology or related technical field, Relevant experience within the aviation, aerospace or airline engineering industry, communication and stakeholder management skills, Ability to work in a fast-paced, multi-cultural and customer focused environment, Willingness to travel regionally
What You'll Do.
Provide 24/7 customer support
Resolve operational and technical issues
Provide technical guidance
Provide operational support
Monitor engine and system performance
Identify potential issues
Support corrective actions
Coordinate with engineering teams
Coordinate with technical specialists
Coordinate with service partners
Coordinate with airline representatives
Support airline operational planning
Monitor airline operational trends
Escalate significant findings
Support new product introduction
Support new service introduction
Prepare customers for operational readiness
Prepare customers for implementation
Identify opportunities to expand products
Identify opportunities to expand services
Deliver exceptional customer service
Ensure compliance with Company standards
Ensure compliance with safety requirements
Ensure compliance with operational procedures
How You'll Work.
Team & Collaboration
Develop working relationships with stakeholders; Coordinate with engineering teams; Coordinate with technical specialists; Coordinate with service partners; Coordinate with airline representatives; Join a collaborative team
Communication Scope
communication skills
Full Job Description
## **Job Description** **A******irl** ine Support Team Service Representative** **Full Time** **Doha - Qatar** Our team provides Operational Fleet and Service Delivery support for Rolls-Royce Civil Engine customers within the Middle East, Africa and Central Asia region. We deliver the best jet engines in the world through intelligent innovation and a collaborative approach. We're putting our customers at the forefront of the aviation industry. Our product portfolio powers over 13,000 engines in-service in the ME&A region, we are keeping the world flying. If you thrive in an international environment, enjoy working with airline customers and are excited by technology and operational excellence, we would love to hear from you. **What You’ll Do** As part of our regional customer aftermarket services teams, you will serve as a trusted technical and operational partner to our airline customers, helping ensure safe, reliable, and efficient engine operations while delivering exceptional customer support. **Key Responsibilities include:** * Provide 24/7 customer support ensuring timely resolution of operational and technical issues through appropriate systems and communication channels. * Develop strong working relationships with all stakeholders at multiple organizational levels to support effective communication and long-term partnership. * Provide technical guidance and operational support related to aircraft engines, products and associate services. * Monitor engine and system performance, proactively identify potential issues and supporting corrective actions. * Coordinate with engineering teams, technical specialists, service partners and airline representatives to ensure service continuity and operational reliability. * Support airline operational planning activities including fleet plans, shop visit planning, and business forecast inputs. * Monitor warranties, guarantees, and airline operational trends while escalating significant findings where appropriate. * Suppo
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