MaintainX
AI-powered maintenance and asset management
TechnicalSupportRepresentative-Argentina
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Representative - Argentina at MaintainX. Skills: customer support, technical support, software troubleshooting, communication. Respond promptly and accurately to customer support inquiries via email, live chat, and phone. Conduct screen share sessions to guide customers through troubleshooting steps and feature walkthroughs”
Industry & Context.
technically-minded support professional who thrives on solving real problems for real users; actively diagnosing issues; Diagnose and resolve software issues, identifying root causes
What They're Looking For.
Must Have
3+ years of full-time experience in customer support or technical support for a software product, Hands-on experience troubleshooting software issues, Confident conducting screen share sessions to walk customers through solutions in real time, Excellent written and verbal communication, time management, organizational skills, and ability to manage multiple priorities in a fast-paced environment, Comfortable with basic web/app troubleshooting concepts (e. g. , cache clearing, connectivity issues, permissions), proficient in Microsoft Excel
Nice to Have
Experience with CRM and help desk Intercom and Zendesk experience is a plus, BScEng degree or equivalent, Spanish language skills are an asset
What You'll Do.
Respond promptly and accurately to customer support inquiries via email
Conduct screen share sessions to guide customers through troubleshooting steps and feature walkthroughs
Diagnose and resolve software issues
identifying root causes and escalating complex bugs to Tier 2 with detailed documentation
Help customers understand and make the most of specific product features
offering workaround solutions where needed
Document and surface product feedback and recurring issues to the Product team
Schedule meetings with sales representatives when pricing negotiation or solution consulting is required
Build and maintain self-service resources including knowledge base articles
and troubleshooting guides based on common issues
Follow up on open tickets when new product releases address outstanding customer needs
How You'll Work.
Team & Collaboration
Document and surface product feedback and recurring issues to the Product team; Schedule meetings with sales representatives when pricing negotiation or solution consulting is required; work alongside folks across the globe
Communication Scope
Excellent written and verbal communication; able to explain technical concepts clearly to non-technical users
Full Job Description
MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're looking for a technically-minded support professional based in Argentina who thrives on solving real problems for real users. As a Support Representative at MaintainX, you'll be the first line of defense for our customers. Not just answering questions, but actively diagnosing issues, guiding users through software, and delivering a support experience that's fast, clear, and genuinely helpful. What you’ll do: Respond promptly and accurately to customer support inquiries via email, live chat, and phone. Conduct screen share sessions to guide customers through troubleshooting steps and feature walkthroughs. Diagnose and resolve software issues, identifying root causes and escalating complex bugs to Tier 2 with detailed documentation. Help customers understand and make the most of specific product features, offering workaround solutions where needed. Document and surface product feedback and recurring issues to the Product team. Schedule meetings with sales representatives when pricing negotiation or solution consulting is required. Build and maintain self-service resources including knowledge base articles, saved replies, and troubleshooting guides based on common issues. Follow up on open tickets when new product releases address outstanding customer needs. About you: 3+ years of full-time experience in customer support or technical support for a software product. Hands-on experience troubleshooting software issues, comfortable digging into a problem rather than just passing it along. Confident conducting screen share sessions to walk customers through so
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