TechnicalSupportOpportunities

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. At Veeam Software, our Technical Support Engineers help customers protect, manage, and recover their data across modern IT environments. For upcoming hiring in Costa Rica, we are primarily focused on the following Technical Support specializations: 1. Virtualization Backup Engineer (VBR): Supports backup and recovery solutions in virtualized environments. What you’ll do: Troubleshoot backup, replication, and restore issues Work with virtualization platforms such as VMware and Hyper-V Analyze logs and identify root causes of failures Support storage systems and data recovery processes Key skills: Windows Server, virtualization (VMware/Hyper-V) Basic networking and storage concepts Troubleshooting and log analysis 2. Object Storage Support Engineer: Focuses on modern storage technologies used in backup and cloud environments. What you’ll do: Support object storage platforms (S3-compatible, on-prem and cloud) Troubleshoot storage performance, connectivity, and configuration issues Work with backup repositories and data lifecycle management Collaborate with customers on scalable storage solutions Key skills: Storage concepts (object vs block vs file) Networking fundamentals Familiarity with S3 or similar technologies 3. Public Cloud Support Engineer: Works with cloud-native and hybrid environments. What you’ll do: Troubleshoot issue