TechnicalSupportOperationRepresentative

## **Company Overview** At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. ## **Department Overview** Technical Support Operation (TSO) supports a global customer base for advanced digital communications systems. These systems are the go-to technology for customers around the world who need clear, instant, and reliable communications. MOTOTRBO offers a portfolio of digital radios, infrastructure, and applications that enables voice and data communications allowing our customers to instantly communicate, facilitate decision-making and provide seamless coordination in even the harshest of environments. The TSO Product Support SR I position provides first and second-line support to our mission and business-critical customers. The role is highly varied with the main emphasis on the resolution of service requests in terms of incident resolution, problem root causing and technical request fulfillment in the most timely manner possible. In order to achieve this, you act as the primary interface to communicate with customers, Motorola Solutions field teams, and development engineering. The role is mainly office based; however, travel to customer sites may be required in order to expedite service ## Job Description We are seeking a dedicated professional to provide comprehensive pre- and post-sales technical support for our North and Latin American customer base. In this role, you will manage technical inquiries for MOTOTRBO and related products, ensuring a high-quality experience through diligent problem-solving and effective communication. **