TechnicalSupportManager

At Prodigal, we are building AI Agents for loan servicing and collections. Founded in 2018 by IITB alumni, our journey began with one bold mission: to eradicate the inefficiencies and confusion that have plagued the lending and collections industry for decades. We are backed by Y Combinator, Accel and Menlo Ventures. Today, we stand at the forefront of a seismic shift in the industry, building Agentic AI applications for consumer finance. Powered by our cutting-edge platform, Prodigal’s Intelligence Engine (PIE), we’re creating the next-generation agentic workforce - one that empowers companies to achieve unprecedented levels of operational excellence and intelligence. With over half a billion consumer finance interactions processed and a growing impact on more than 100 leading companies across North America, we’ve established ourselves as the go-to partner for organizations that demand more from their AI solutions. Our unparalleled experience, coupled with our trusted customer relationships, uniquely positions us to build Agentic AI applications that will revolutionize the future of consumer finance. At Prodigal, we are driven by a singular, unrelenting purpose: to transform how consumer finance companies engage with their customers and, in turn, drive successful outcomes for all. The Role As Technical Support Manager at Prodigal, you'll own two things simultaneously: running a tight, responsive support function and acting as the primary relationship owner for a set of assigned accounts. On the support side, you'll be the first line of defense for client-reported bugs, incidents and platform questions - triaging issues, coordinating with Engineering, and ensuring customers always feel heard and in the loop. On the relationship side, you'll manage a portfolio of accounts with the same depth and intentionality as a seasoned account partner - driving product adoption, flagging health risks early, and making customers feel like they have a dedicated point of contact at