Omni
Customer Support
TechnicalSupportManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Manager at Omni. Skills: Technical Support, Team Leadership, Customer Support. Ramp up with team. Work directly with customers”
What You'll Achieve.
Deliver best-in-class support; Ensure every member has the tools, mindset, and coaching to succeed; Shape our roadmap
Industry & Context.
Identify friction points; Implement scalable solutions; Unblock issues
What They're Looking For.
Must Have
5+ years in technical, customer-facing roles (Support, SE, or Consulting), 1–2+ years leading or managing teams, SQL skills, familiarity with modern BI & AI stacks (Looker, DBT, Snowflake, BigQuery, Agentic workflows)
What You'll Do.
Work directly with customers
Take ownership of team output
Lead sourcing and screening of new talent
Mentor existing members
Identify friction points in support processes
Implement scalable solutions
How You'll Work.
Team & Collaboration
Empower a diverse team; Deliver best-in-class support; Serve as a technical leader; Serve as a strategic bridge; Ensure customers, Product, and Engineering teams stay aligned; Foster a culture of customer focus; Foster a culture of continuous growth; Foster a culture of technical excellence; Synthesize customer pain points into actionable insights
Communication Scope
Translate complex architectural issues into clear, business-focused outcomes
Full Job Description
ABOUT OMNI Omni is the AI analytics platform that turns company data into a trusted source of truth for AI. Built on a semantic model, Omni gives enterprises a governed context graph for analytics and AI. Teams use Omni to ask questions in plain English, refine answers in workbooks, and bring trusted data into tools like Claude, ChatGPT, Cursor, and Slack. Based in San Francisco, CA, Omni has raised $217M from the world’s top investors, including ICONIQ, Theory Ventures, First Round Capital, Redpoint Ventures, and GV. Its latest $120M Series C valued the company at $1.5B. ABOUT THE ROLE We are looking for a Technical Support Manager to lead and grow our Product Expert team in San Francisco. In this role, you’ll empower a diverse team to deliver best-in-class support at the intersection of BI and AI. You’ll serve as a technical leader and a strategic bridge, ensuring our customers, Product, and Engineering teams stay perfectly aligned YOU WILL: - Ramp up alongside the team to work directly with customers, modeling the high-touch "Advisory" relationship we promise to each customer. - Take full ownership of team output, helping unblock issues as needed and ensuring every member has the tools, mindset, and coaching to succeed. - Lead the sourcing and screening of new talent while mentoring existing members to foster a culture of customer focus, continuous growth, and technical excellence. - Identify friction points in support processes and implement scalable solutions to unblock the team. - Synthesize customer pain points into actionable insights for the Product and Engineering teams to help shape our roadmap. ABOUT YOU: - 5+ years in technical, customer-facing roles (Support, SE, or Consulting), with 1–2+ years leading or managing teams. - Strong SQL skills and familiarity with modern BI & AI stacks (Looker, DBT, Snowflake, BigQuery, Agentic workflows). - You thrive in high-growth environments and enjoy "building the playbook while playing the game. - You can translate
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