Unframe
TechnicalSupportLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Technical Support Lead at Unframe. Skills: Customer Support, AI tooling, Team building. Build support function. Design processes”
Industry & Context.
Issue investigation; Root cause fixes
What They're Looking For.
Must Have
6+ years technical support, 2+ years lead/senior IC, Build support processes, Work with enterprise customers, Comfortable reading logs, Work with engineering teams, Hands-on AI tools, Excellent English communication
Nice to Have
Global/Fortune 500 experience
What You'll Do.
Build support function
Design escalation paths
Design internal playbooks
Lead day-to-day support
Own customer communication
Hire Support Engineers
Grow Support Engineers
Design AI-first model
Maintain knowledge base
Partner with Engineering
Surface recurring issues
Drive root cause fixes
How You'll Work.
Team & Collaboration
Work with Product; Work with Engineering; Work with leadership
Communication Scope
Written English; Verbal English; Technical audiences; Executive audiences
Full Job Description
About Unframe Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market. Backed by Bessemer, Craft, and TLV Partners with $100M in Series B funding, we’re building a fast-growing, revenue-generating company working with Fortune 500 customers globally. About the role We're looking for a Support Lead to build Unframe's customer support function from the ground up, working on site in Tel Aviv offices. You'll be the founding member of our support organization, designing the processes, tooling, and team that will sit between our enterprise customers and our Product and Engineering teams. You'll report to the VP Product Growth and work closely with Product and Engineering to ensure issues are resolved fast, with full ownership, and with as little engineering drag as possible. This is a rare opportunity to define what great support looks like at an AI-first company serving some of the world's largest enterprises, and to build it your way. What you'll do Build the support function from scratch: processes, workflows, escalation paths, SLAs, tooling, and internal playbooks. Lead day-to-day support operations for global enterprise customers, owning prioritization, escalations, and customer communication. Hire and grow a team of Support Engineers who are technical enough to investigate issues independently, reducing reliance on Engineering for first and second-line resolution. Design an AI-first support model: leverage AI tooling for log analysis, issue investigation, and knowledge retrieval to help the team punch above its weight across a fast-growing set of diverse customer solutions. Build and maintain a living knowledge base that enables support engineers to ramp quickly on new solutions and handle complex issues without deep pro
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