Climate X
TechnicalSupportLead
“Technical Support Lead at Climate X. Skills: Technical Support, Customer Success, Problem Solving. Support enterprise customers and partners. Manage inbound support queries”
What You'll Achieve.
Ensure timely, high-quality resolution; Help improve customer experience; Help improve platform usability
Industry & Context.
Troubleshooting and problem-solving skills; Investigate technical platform issues
What They're Looking For.
Must Have
Experience working in a B2B SaaS support, customer operations, technical support, or customer experience environment, Troubleshooting and problem-solving skills, Ability to investigate technical platform issues and coordinate resolution across teams, Experience using support platforms such as Zendesk, Intercom, Jira, or similar tooling, Proven experience working cross-functionally with Product, Engineering, and Customer-facing teams, Excellent written communication skills, Attention to detail, Highly organised, Ability to manage multiple priorities in a fast-paced environment, Customer-centric mindset, Proactive and collaborative approach, Ability to communicate technical concepts clearly to non-technical audiences
Nice to Have
Experience supporting enterprise SaaS customers, Familiarity with APIs, SSO configurations, integrations, or technical troubleshooting workflows, Experience administering Zendesk workflows, reporting, or automations, Experience coordinating customer-facing documentation or knowledge bases, Exposure to support analytics, operational reporting, or customer feedback processes, Familiarity with platforms such as Planhat, HubSpot, Mixpanel, Interest in climate technology, sustainability, or data-driven products, Experience working within a startup or scale-up environment
What You'll Do.
Support enterprise customers and partners
Manage inbound support queries
high-quality resolution
Investigate customer issues
Troubleshoot platform issues
Administer and maintain Zendesk
Support customer user lifecycle management
Share recurring support trends
Coordinate customer-facing documentation updates
Improve support operations
Improve internal processes
How You'll Work.
Team & Collaboration
Work cross-functionally with Product, Science, Engineering, and Customer Success teams; Collaborate with Engineering where needed; Share feedback with internal stakeholders
Communication Scope
Excellent written communication skills; Communicate technical concepts clearly
Applying for this Technical Support Lead role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Climate X?
Real rants from real employees. Read before you apply.