SentinelOne
Technology
TechnicalSupportIntern
Neural analysis suggests this role is
optimal for Entry candidates.
“Technical Support Intern at SentinelOne. Skills: Technical support, Cybersecurity, AI. Support technical cases. Perform initial case review”
What You'll Achieve.
Deflect tickets; Improve productivity
Industry & Context.
Problem-solving; Troubleshooting
What They're Looking For.
Must Have
Basic troubleshooting ability, Foundational understanding of operating systems, Foundational understanding of endpoint security, Foundational understanding of network issues, Foundational understanding of IT support concepts
Nice to Have
Coding/scripting experience, AI experience
What You'll Do.
Support technical cases
Perform initial case review
Learn support workflows
Learn case management practices
Apply workflows consistently
Use internal documentation
Use knowledge base articles
Suggest troubleshooting steps
Support case progression
How You'll Work.
Team & Collaboration
Technical Support team
Communication Scope
Written communication; Verbal communication
Full Job Description
Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here. About Us SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters. Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity. What Are We Looking For? We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes. As a Technical Support Intern - Striker, you will be tasked with building strong foundations in SentinelOne products, support processes, ticket triage, and troubleshooting while contributing to real customer cases under close guidance. What Will You Do? Primary responsibilities include: Support incoming technical cases by helping with ini
Applying for this Technical Support Intern role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about SentinelOne?
Real rants from real employees. Read before you apply.