Marsh Risk
TechnicalSupportEngineering&Analystw/English&French
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Engineering & Analyst w/ English & French at Marsh Risk. Skills: Technical Support, System Analysis, Database Management, Server Administration. Deliver first-line support for SAMARSH applications. Diagnose application issues”
Industry & Context.
Problem-solving; Analytical skills; Root-cause analysis
Weekend/holiday first-level support, Rotating shifts
What They're Looking For.
Must Have
4-6 years experience in production/support, MSSQL background (3+ years), Basic web app/API knowledge, MSSQL, Windows Server, scripting (PowerShell or similar), Familiarity with web apps, BS degree in Information Technology, Computer Science, or related, Professional English (Level C1), French (minimum level B2), Analytical and root-cause analysis skills, Ability to document clearly, Communicate effectively with technical and non-technical audiences, Resilient under pressure, Able to adapt to a diverse technical environment
Nice to Have
ServiceNow certification or equivalent, Additional scripting or automation experience, Agile methodology familiarity
What You'll Do.
Deliver first-line support for SAMARSH applications
Diagnose application issues
Coordinate issue resolution
Manage service tickets
Log tickets accurately
Escalate tickets per SLA
Perform basic database tasks
Write simple procedures
Monitor first-level DB health
Maintain Windows Server
Monitor system health
Support basic infrastructure
Develop knowledge base articles
Maintain knowledge base articles
Develop operational documentation
Support documentation of processes
Support documentation of inventories
Support documentation of certificates
Support documentation of URLs
Support documentation of distribution
Participate in shift coverage
Ensure smooth handovers
Provide clear shift summaries
Collaborate with IT groups
How You'll Work.
Team & Collaboration
Production teams; System teams; Network teams; IT groups
Communication Scope
Clear communication; Effective communication
Process & Methodology
Agile methodology
Full Job Description
## Company: Marsh Risk ## ## Description: We are seeking 2 talented individuals to join our Product Support & Development team Marsh Risk Technology. This role will be based in Cluj Napoca. This is a hybrid role that has a requirement of working at least three days a week in the office. As**Technical Support Engineering & Analyst** you will provide front-line functional and technical support for the SAMARSH ecosystem. Respond to and resolve tickets per SLA, perform root-cause analysis, and contribute to problem prevention. This role requires weekend/holiday first-level support and the ability to operate effectively in rotating shifts, collaborating with Production, System, and Network teams to align with Marsh IT strategy and Affinity Management activities in France. **We will count on you to:** * Deliver first-line support for SAMARSH applications (batch and real-time), diagnose issues, and coordinate with specialists; * Manage service tickets (Azure DevOps/JIRA/ServiceNow) with timely and accurate logging, prioritization, and escalation per SLA; * Basic database tasks: MSSQL maintenance, simple queries and procedures, and first-level DB health checks; * Maintain Windows Server and IIS environments; monitor system health and support basic infrastructure operations; * Develop and maintain runbooks, knowledge base articles, and operational documentation; * Support documentation of processes, inventories, certificates, URLs, and distribution lists; * Participate in shift coverage for weekend/holiday support; ensure smooth handovers and clear communication; * Collaborate with IT groups (Production, System, Network) to map and optimize IT systems; **What you need to have:** * 4-6 years experience in production/support roles; * Strong MSSQL background (3+ years) and basic web app/API knowledge; * MSSQL, Windows Server, IIS; scripting (PowerShell or similar); familiarity with web apps and APIs; * Exposure to Azure DevOps or JIRA; ServiceNow experience; * BS degree in Info
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