Jll
TechnicalSupportEngineeringAnalyst-UnifiedCommunications&ProjectAdministration
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“Technical Support Engineering Analyst - Unified Communications & Project Administration at Jll. Skills: Unified Communications, Project coordination, Technical support. Provide first-level support for UC platforms. Troubleshoot voice quality issues”
Industry & Context.
Troubleshoot issues
Evening/weekend work
What They're Looking For.
Must Have
Associate or Bachelor's degree, 0-2 years unified communications support, 0-2 years voice systems support, 0-2 years IT project coordination, Knowledge of VoIP technologies, Knowledge of Microsoft Teams, Knowledge of SIP, Knowledge of RTP, Knowledge of voice networking, Knowledge of telephony concepts, Proficiency with Microsoft Project, Proficiency with SharePoint, Organizational skills, Communication skills
Nice to Have
Microsoft 365 Certified: Teams Administrator Associate, CompTIA Network+ certification, ITIL Foundation certification, CAPM certification, Experience with enterprise UC deployments, Experience with contact center technologies, Knowledge of UC monitoring tools, Knowledge of audiovisual systems
What You'll Do.
Provide first-level support for UC platforms
Troubleshoot voice quality issues
Troubleshoot video conferencing issues
Troubleshoot collaboration platform issues
Configure user accounts
Configure phone systems
Configure call routing
Manage UC project documentation
Manage project schedules
Manage status reports
Manage deliverable tracking
Coordinate cross-functional meetings
Support UC deployments
Support phone system cutovers
Support Teams migrations
Support room installations
Execute testing for voice quality
Execute testing for call routing
Execute testing for E911 functionality
Coordinate procurement of UC equipment
Manage vendor relationships
Develop user communications
Develop training materials
Develop adoption resources
Maintain configuration management database
Maintain system documentation
Complete audits for UC billing
Complete audits for voice billing
Complete audits for UC systems
Complete audits for voice systems
Generate reports on UC utilization
Generate reports on call quality metrics
Generate reports on project performance
How You'll Work.
Team & Collaboration
Cross-functional meetings; IT teams; Vendors; Stakeholders
Communication Scope
Stakeholder communication; User communications
Process & Methodology
Project coordination, Schedule management, Deliverable tracking
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. # Technical Support Engineering Analyst I - Unified Communications & Project Administration ## Overview Support unified communications and voice technologies while coordinating UC&C project activities. Provide technical support for Microsoft Teams, VoIP systems, and video conferencing platforms, while managing project documentation, schedules, and stakeholder communication for UC deployments. ## Key Responsibilities * Provide first-level support for UC platforms (Microsoft Teams, Zoom, Webex, VoIP/PBX systems) * Troubleshoot voice quality, video conferencing, and collaboration platform issues * Configure user accounts, phone systems, dial plans, voicemail, and call routing * Manage UC project documentation, schedules, status reports, and deliverable tracking * Coordinate cross-functional meetings with IT teams, vendors, and stakeholders * Support UC deployments including phone system cutovers, Teams migrations, and room installations * Execute testing for voice quality, call routing, and E911 functionality * Coordinate procurement of UC equipment and manage vendor relationships * Develop user communications, training materials, and adoption resources * Maintain configuration management database and system documentation * Complete audits for UC and voice related billing and systems * Generate reports on UC utilization, call quality metrics, and project performance ## Qualifications **Required:** * Associate or
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