TechnicalSupportEngineering&Analyst

## Company: Marsh Risk ## ## Description: We are seeking 2 talented individuals to join our Product Support & Development team Marsh Risk Technology. This role will be based in Cluj Napoca. This is a hybrid role that has a requirement of working at least three days a week in the office. As**Technical Support Engineering & Analyst** you will provide front-line functional and technical support for the SAMARSH ecosystem. Respond to and resolve tickets per SLA, perform root-cause analysis, and contribute to problem prevention. This role requires weekend/holiday first-level support and the ability to operate effectively in rotating shifts, collaborating with Production, System, and Network teams to align with Marsh IT strategy and Affinity Management activities in France. **We will count on you to:** * Deliver first-line support for SAMARSH applications (batch and real-time), diagnose issues, and coordinate with specialists; * Manage service tickets (Azure DevOps/JIRA/ServiceNow) with timely and accurate logging, prioritization, and escalation per SLA; * Basic database tasks: MSSQL maintenance, simple queries and procedures, and first-level DB health checks; * Maintain Windows Server and IIS environments; monitor system health and support basic infrastructure operations; * Develop and maintain runbooks, knowledge base articles, and operational documentation; * Support documentation of processes, inventories, certificates, URLs, and distribution lists; * Participate in shift coverage for weekend/holiday support; ensure smooth handovers and clear communication; * Collaborate with IT groups (Production, System, Network) to map and optimize IT systems; **What you need to have:** * 4-6 years experience in production/support roles; * Strong MSSQL background (3+ years) and basic web app/API knowledge; * MSSQL, Windows Server, IIS; scripting (PowerShell or similar); familiarity with web apps and APIs; * Exposure to Azure DevOps or JIRA; ServiceNow experience; * BS degree in Info