Fin
AI Customer Agent
TechnicalSupportEngineer(Saturday-Wednesday)
Neural analysis suggests this role is
optimal for Entry candidates.
“Technical Support Engineer (Saturday - Wednesday) at Fin. Skills: Technical Support, Customer Experience, Problem Solving, Debugging, API Integration. Helping people integrate Fin into their products. Diagnose and report problems they have”
What You'll Achieve.
Help businesses provide perfect customer experiences; Deliver impeccable, always-on customer support; Resolve complex customer issues end-to-end; Ensure they get the most value from our product; Empowering our customers’ to reach their objectives and address any challenges with our product; Increase the efficiency and effectiveness of the team and its processes; Successfully meet KPI targets and/or goals; Alignment with the company vision and strategy
Industry & Context.
Problem-solving; Troubleshooting; Tackle challenging technical issues; Diagnose and report problems; Debugging complex issues
Saturday - Wednesday work schedule
What They're Looking For.
Must Have
1-2 years of technical support experience, Understanding of Web dev basics (HTML, Javascript, CSS), Understanding of Git, Understanding of Ruby, Understanding of Rails, Understanding of APIs, Understanding of REST API, Understanding of SDKs experimentation & building is encouraged & celebrated
What You'll Do.
Helping people integrate Fin into their products
Diagnose and report problems they have
Serve as the bridge between our customers and our product teams
Communicating efficiently and effectively with our customers
Owning customer communications and issues from initial contact until resolution
Ensuring that all customers have a great experience with the product
Making the product as easy to use
Working directly with product teams to identify current issues
Synthesizing the diverse feedback you hear from our customers
Offering informed opinions on potential solutions
Debugging complex issues
Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes
Influencing the direction of the Fin product through daily communication with our customers and consistent collaboration with our product teams
Complete company onboarding
Dive into CS-specific trainings
Start talking to customers in the inbox
Build “inboxing” fundamentals
Showcase successful and proactive communication about your training progress and needs/questions that arise
Independently inbox using the resources and supports
Identify Problems to be Solved and address all pieces of the customer’s query
Demonstrate ownership in the execution of your work
Begin a habit of having items prepared for 1: 1 discussion and driving the agenda
Receive QA reviews and action feedback
Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development
Showcase a proactive approach to personal and career development
Contribute outside of the inbox via sharing suggestions and ideas for how we can improve
Successfully meet KPI targets and/or goals
Demonstrate FIn's Values in your work and alignment with the company vision and strategy
How You'll Work.
Team & Collaboration
Partner with our customers; Serve as the bridge between our customers and our product teams; Working directly with product teams; Consistent collaboration with our product teams; Collaborate easier and create a great culture
Communication Scope
Communicating efficiently and effectively with our customers; Owning customer communications; Outbound phone calls; Proactive communication
Full Job Description
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performingAI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle challenging technical issues they face in innovative ways. In this role, you will be directly responsible for helping people integrate Fin into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams. Our job starts the moment a customer decides they want to use Fin, sticking with them every step of the way to ensure they get the most value from our product. This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our customers’ t
Applying for this Technical Support Engineer (Saturday - Wednesday) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Fin?
Real rants from real employees. Read before you apply.