Mirantis
Technology
TechnicalSupportEngineer(Openstack,Kubernetes)
Neural analysis suggests this role is
optimal for mid candidates.
“Technical Support Engineer (Openstack, Kubernetes) at Mirantis. Skills: Openstack, Kubernetes, Linux administration. Troubleshoot customer environments. Detect issues”
Industry & Context.
Troubleshooting; Root cause analysis
Weekend on call rotation, Holiday coverage
What They're Looking For.
Must Have
High School diploma or equivalent, 3+ years technical customer support, Expert Linux system administration, Expert Linux troubleshooting skills, English speaking and writing ability
Nice to Have
Four year college degree, Kubernetes experience, Openstack frameworks
What You'll Do.
Troubleshoot customer environments
Reproduce customer issues
Provide information to development
Discuss customer issues
Maintain accountability
Follow through on issues
Communicate with customers
Provide status updates
Guide troubleshooting
Troubleshoot server issues
Troubleshoot DCOPs issues
Troubleshoot Firmware upgrading
Troubleshoot DC networking asks
Troubleshoot DC networking upgrades
How You'll Work.
Team & Collaboration
Development team
Communication Scope
Customer communication
Full Job Description
Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment—on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy. The Technical Support Engineer is a mid-level role responsible for maintaining the reliability and performance of customer environments remotely and supporting any Mirantis Openstack/k0s layers they run along with it. The ideal candidate brings hands-on Linux administration experience, with the ability to diagnose and resolve system-level issues efficiently. A solid working knowledge of Kubernetes and Openstack is desired — including cluster operations, components workload management, and troubleshooting containerized environments. Main Responsibilities: * Proactively/Reactively troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking and other cloud technologies, detect, report and resolve issues. Alert Management. * Learn and troubleshoot MOSK (Mirantis Openstack on Kubernetes) * Resolve and Handle/Triage IaaS related needs in customer datacenters. * Reproduce customer issues in labs where needed, confirm bug reports, provide detailed information to the development team. * Work closely with the development team: discuss customer issues, suggest improvements, fix product bugs, etc. * Own escalations en
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