Amazon EU SARL (UK Branch)
Operations, IT, Support Engineering, amazon business
TechnicalSupportEngineer,Mechatronics&SustainablePackaging(MSPCX)
“Technical Support Engineer, Mechatronics & Sustainable Packaging (MSP CX) at Amazon EU SARL (UK Branch). Skills: Mechatronics, Robotics, Automation, Technical support. Close tickets. Resolve customer issues”
What You'll Achieve.
Minimize downtime; Optimize performance; Improve operational efficiency; Enhance efficiency; Improve service
Industry & Context.
Problem-solving; Troubleshoot; Root cause analysis
Front-Half Night Shift, 10 Hours a day, 4 days a week, Travel up to 10%
What They're Looking For.
Must Have
BS in Engineering, Computer Science, or related field, 2+ years of experience in technical support, Direct customer interaction experience, Real-time IT/networking support experience, Robotics support experience in industrial automation
Nice to Have
Lead complex technical discussions, Troubleshoot and identify root cause, Manage multiple high-priority tasks, Work independently with limited supervision, Familiarity with electrical/mechanical architecture, Knowledge of networking and product IT, Experience with networking technologies (TCP/IP, DNS), Familiarity with AWS or other cloud technologies, Knowledge of relational database management systems
What You'll Do.
Resolve customer issues
Troubleshoot robotic issues
Resolve mechatronic issues
Resolve automation system issues
Act as escalation point
Collaborate with teams
Identify system issues
Resolve system issues
Improve operational efficiency
Develop standard operating procedures
Integrate customer feedback
Implement problem management
Implement escalation paths
Lead root cause analysis
Implement preventive measures
Build working relationships
Articulate voice of customer
How You'll Work.
Team & Collaboration
Hardware engineers; Regional support managers; Operations leaders; Maintenance teams; Fulfillment center operators; Development teams; Vendors; Cross-functional teams
Communication Scope
Voice of the customer
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