TechnicalSupportEngineer(m/w/d)

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care , our technologies—like the da Vinci surgical system and Ion —have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare , you’ll find your purpose here. Roles and Responsibilities: * Provide technical support for customers and internal stakeholders via phone and remote diagnostics. * Troubleshoot complex robotic system issues and escalate when necessary. * Review error logs and RemoteFE reports and coordinate field service activities through Salesforce/CRM. * Create, manage, and track service requests and technical documentation. * Support continuous improvement of processes, procedures, and knowledge base content. * Collaborate with service, sales, marketing, and engineering teams to drive issue resolution. * Support onboarding and mentoring of new team members. * Ensure compliance with regulatory and quality requirements, including FDA standards. * Participate in on-call, holiday, and occasional onsite support activities. * Act as a Medical Device Consultant (Medizinprodukteberater) in Germany and Austria following required training. ## Qualifications Required Knowledge, Skills, and Experience: * Bachelor´s degree in Mechanical Engineering, Electrical Engineer