TechnicalSupportEngineer(Level2)

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. We are looking for a Technical Support Engineer who will be responsible to ensure the best service satisfaction to our customers. We expect the Technical Support Specialist to: * Work in 5-day schedule (with duties on-call for nights and weekends), * Monitor financial systems using proprietary monitoring systems, * Register and resolve service requests, incidents and problems, * Assist to DevOps engineers, developers and QA engineers, * Communicate with client and partner company representatives, * Exchange knowledge with fellow colleagues. ## Qualifications Must-have skills: * Experience with customer service, * Basic UNIX/Linux training, * Experience in Unix/Linux command line, * Basic knowledge of shell script languages, AWK, Perl, etc., * Strong analysis, investigation and troubleshooting skills, * Good command of written and spoken English language. Nice-to-have skills: * Work experience in Linux environment, * Understanding of ITIL/DevOps processes and routines, * Experience with SQL-like command language, * Experience with Opensearch / ELK and Zabbix, * Experience with trading/exchange/risk management software usage, * Experience with Atlassian software (JIRA, Confluence, etc.), * Knowledge of HashiCorp stack and K8S, * Bachelor’s degree in Computer Science or a related field. ## Additional Information Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate. Flexibility benefits: * Possibility of hybrid/remote work mode in Georgia, * Flexible working hours. Health and recreation benefits: * 24 working days of paid vacation, * Fully pai