TechnicalSupportEngineer(Level2)

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. We are looking for a Technical Support Engineer who will be responsible for ensuring the best service satisfaction to our customers. We expect the Technical Support Specialist to: * Work in 5-day schedule, * Monitor financial systems using proprietary monitoring systems, * Register and resolve service requests, incidents, and problems, * Assist to DevOps engineers, developers, and QA engineers, * Communicate with client and partner company representatives, * Exchange knowledge with colleagues. ## Qualifications Must-have skills: * Basic UNIX/Linux training, * Experience in Unix/Linux command line, * Basic knowledge of shell script languages, AWK, Perl, etc., * Strong analysis, investigation, and troubleshooting skills, * Good command of written and spoken English languages. Nice-to-have skills: * Work experience in Linux environment, * Experience in customer service * Understanding of ITIL/DevOps processes and routines, * Experience with SQL-like command language, * Experience with trading/exchange/risk management software usage, * Experience with Atlassian software (JIRA, Confluence, etc.), * Bachelor’s degree in Computer Science or a related field. ## Additional Information Care for the employees is one of dxFeed's core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate. Health and recreation benefits: * Fully paid additional wellness days (3 unwell days per year) * Medical insurance for the employees and children * Reimbursement of fitness / Urban Sports Club Membership * Meal allowance (Coverflex Card) * Flexpay system (Coverflex) Facility benefits: * Modern office with new equipmen