Kaseya
IT management and cybersecurity software
TechnicalSupportEngineer-Level1
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Engineer - Level 1 at Kaseya. Skills: Windows, Mac, Office 365 backup, Microsoft 365 Backup, GCP Backup, Google Cloud Backup, SaaS Backup, Salesforce Backup, SaaS Platform Backup, Linux/UNIX systems, Windows OS, macOS, VMware, Hyper-V, Active Directory, TCP/IP, DNS, DHCP. build and expand upon our professional excellence in support service to all Kaseya customers. ensuring customer delight by meeting or exceeding internal KPI targets and expectations”
What You'll Achieve.
meeting or exceeding internal KPI targets and expectations
Industry & Context.
problem-solving
24/7 Rotational Shifts, Immediate – 45 days Availability
What They're Looking For.
Must Have
Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS, Virtualization technologies - VMware and Hyper- V, Experience with BIOS/UEFI troubleshooting and system boot diagnostics, Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH, Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs), Windows server and workstation hardware troubleshooting, Windows Server Core management & Administration skills (roles and features, disk management), Active Directory permissions (ACLs) & Group Policy, Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies, Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands, Familiar with the OSI model & experience with troubleshooting Network stack -TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc), Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss, Excellent written and verbal communication skills, proven customer service experience in the IT market
Nice to Have
CompTIA A+, CompTIA Network+, CompTIA Server+, CompTIA Security+, Microsoft Certified Azure Administrator, Red Hat Linux, VMware VCP, AWS Certified Solutions Architect
What You'll Do.
build and expand upon our professional excellence in support service to all Kaseya customers
ensuring customer delight by meeting or exceeding internal KPI targets and expectations
keeping businesses running smoothly & securely
building lifelong relationships
maintain a professional
and customer-first attitude while working on chats
How You'll Work.
Communication Scope
Excellent written and verbal communication skills
Full Job Description
About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Job Title: Technical Support Engineer- L1 Experience Required: 3 – 4 Years Location & Mode: Bengaluru – On-Site Duration: Full-Time Shift: 24/7 Rotational Shifts Availability: Immediate – 45 days Logistics: Two-way transportation, Food, and other benefits provided Key Skills- Windows, Mac, Office 365 backup, Microsoft 365 Backup, GCP Backup, Google Cloud Backup, SaaS Backup, Salesforce Backup, SaaS Platform Backup. . Job Description To enhance our global support team, we are hiring a Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office. As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running s
Applying for this Technical Support Engineer - Level 1 role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Kaseya?
Real rants from real employees. Read before you apply.