Hewlett Packard Enterprise
TechnicalSupportEngineer-L2Routing
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Engineer - L2 Routing at Hewlett Packard Enterprise. Skills: L2 Routing, IP networks, Juniper products. Support Juniper M/T/Mx/PTX/ACX series products. Work with customers and partners”
What You'll Achieve.
Timely resolution of problems
Industry & Context.
Troubleshoot complicated hardware; Troubleshoot software issues; Replicate customer environments; Replicate network problems
What They're Looking For.
Must Have
B. E. in Electronics Engineering or Computer Science, 4-7 years experience supporting/Designing/implementing IP networks, Extensive Troubleshooting, implementation and support of large IP networks
Nice to Have
Experience in directly interacting with customers (globally), Juniper (routers, switches), Cisco, Nortel, Huawei, Traffic generators (Ixia, Agilent), Traffic simulators, Protocol analyzers, Testers
What You'll Do.
Support Juniper M/T/Mx/PTX/ACX series products
Work with customers and partners
Be an escalation point
Troubleshoot hardware issues
Troubleshoot software issues
Replicate customer environments
Replicate network problems
Manage critical customer escalations
Own critical customer escalations
Document communication among stakeholders
Facilitate communication among stakeholders
Be a customer advocate
Understand the environment/network
Understand business impact
Take ownership of customer's issue
Manage problem reproduction
Manage problem resolution
Keep pace with newer technologies
Help improve processes
How You'll Work.
Team & Collaboration
Other L1 TAC groups
Communication Scope
Customer handling; Verbal communication; Written communication
Full Job Description
Technical Support Engineer - L2 Routing This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** This position is for the TAC (Technical Assistance Centre) of HPE Networking for their Juniper M/T/Mx/PTX/ACX series products support. Level 2 Individual Contributor Role **What you 'll do:** \- Support Juniper M/T/Mx/PTX/ACX series products, working directly with our customers and partners. \- Work with highly knowledgeable group of customers and partners. Be an escalation point for other L1 TAC groups within the organization. \- Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab. \- Manage and own critical customer escalations. Facilitate, own and document communication among customers and other stakeholders. \- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business. \- Take ownership of customer’s issue right from case creation through various stages of problem reproduction, managing escalation till problem resolution. \- Be a fast learner and keep pace with newer technologies \- Help improve processes and tools. **What you need to bring:** Requir
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