Kaseya
IT management and cybersecurity software
TechnicalSupportEngineer-L1
Neural analysis suggests this role is
optimal for Entry candidates.
“Technical Support Engineer - L1 at Kaseya. Skills: Technical Support, Customer Service, Operating Systems (Windows, macOS, Linux), Networking, Encryption, Windows Administration, Troubleshooting, SQL. Build and expand upon professional excellence in support service to all Kaseya customers. Ensure customer delight by meeting or exceeding internal KPI targets and expectations”
What You'll Achieve.
Meeting or exceeding internal KPI targets and expectations; Ensuring customer delight
Industry & Context.
Passion for problem-solving
What They're Looking For.
Must Have
Excellent knowledge of major operating systems - Windows, macOS & Linux, Familiar with the OSI model, Experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc), Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption Keys, Basic Windows Administration, including Active Directory & Group policies, Hands-on experience with Patch Management, Application & System performance troubleshooting, Basic system log analysis beyond Event Viewer (e. g. , /var/log/, application logs), Ability to read/write SQL queries, Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and applications, Familiar with Windows firewall concepts, including rule configuration, Proven customer service experience in the IT market
Nice to Have
Industry-accepted certifications or equivalent work experience in one or more of the following areas: 1) CompTIA A+ 2) CompTIA Network+ 3) CompTIA Server+ 4) CompTIA Security+ 5) MCP, MCTS, or MCIT 6) CCNA
What You'll Do.
Build and expand upon professional excellence in support service to all Kaseya customers
Ensure customer delight by meeting or exceeding internal KPI targets and expectations
Keep businesses running smoothly & securely
Maintain a professional
and customer-first attitude while working on chats
How You'll Work.
Team & Collaboration
Working with teammates
Communication Scope
Excellent written and verbal communication skills
Full Job Description
About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Job Description To enhance our global support team, we are hiring a Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office. As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you. Required Skills • Excellent knowledge of major operating systems - Windows, macOS
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