Kaseya
Technology
TechnicalSupportEngineer-L1
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Engineer - L1 at Kaseya. Skills: Technical support, Customer service, IT market. Build professional excellence in support. Ensure customer delight”
What You'll Achieve.
Exceeding internal KPI targets
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Working knowledge of major OS, Experience with BIOS/UEFI troubleshooting, Hands-on experience with Linux commands, Basic system log analysis, Windows server and workstation hardware, Windows Server Core management, Active Directory permissions, Understanding of file systems, Basic Knowledge of MS Exchange Server, Basic Knowledge of MS SQL, Basic Knowledge of Oracle DB, Familiar with OSI model, Troubleshooting Network stack
Nice to Have
CompTIA A+ certification, CompTIA Network+ certification, CompTIA Server+ certification, CompTIA Security+ certification, Microsoft Certified Azure Administrator, Red Hat Linux certification, VMware VCP certification, AWS Certified Solutions Architect
What You'll Do.
Build professional excellence in support
Ensure customer delight
Meet internal KPI targets
Exceed internal KPI expectations
Keep businesses running smoothly
Keep businesses running securely
Build lifelong relationships
Maintain professional attitude
Maintain courteous attitude
Maintain customer-first attitude
How You'll Work.
Team & Collaboration
Global support team
Communication Scope
Written communication; Verbal communication
Full Job Description
About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Job Description To enhance our global support team, we are hiring a Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office. As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly C securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones C tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you. Required Skills Working knowledge of major OS - Linux/UNIX systems, Windows OS C
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