TechnicalSupportEngineer-Korea

ABOUT RESCALE Rescale is pioneering the future of engineering and scientific discovery. As the leader in digital engineering, we’re transforming how products are developed—through intelligent automation, applied AI, data management, and the integration of the world’s largest network of engineering and R&D applications. Joining Rescale means becoming part of a diverse, collaborative, and mission-driven team that’s unlocking faster innovation across industries like aerospace, energy, life sciences, and manufacturing. We’re solving complex challenges that traditional HPC can’t, and we’re seeking passionate, curious minds to help build the next wave of breakthroughs. We are seeking a Technical Support Engineer to join our Korea team! In this role, you will be responsible for the following: - Becoming an expert in the Rescale platform - Learning and supporting the state-of-the-art HPC workflows on the cloud - Providing the highest quality technical support to our customers - Working in a growing globally distributed support team - Operating in an interdisciplinary team environment with developers, engineers, business, and sales personnel - Rotating On-Call responsibilities as needed Key Qualifications include: - BA/BS or higher in Engineering, Computer Science or related field - Experience using Linux shell, preferably as a system administrator - Deep understanding of basic compute technology (storage, memory, CPU, GPU, IO) - Understanding and familiarity with HPC and parallel computing (parallel scaling, MPI, shared. memory) - Knowledge of basic networking concepts (firewalls, ports, throughput, latency) and cloud computing technology - Excellent written and verbal communication skills - Nice to Haves: Hands on experience with parallel workflows, engineering simulations, benchmarking, HPC, schedulers, and MPI Experience with shell and Python scripting - Experience in working with Enterprise customers - Experience in a customer-facing role such as customer support, custo