TechnicalSupportEngineer-Java/.NET(EasternTime)

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As a New Relic Support Engineer you know more about our products than any other function, and you feel a sense of pride and happiness helping customers through their never-seen-before technical issues. We are serious about keeping our skills sharp, so we can provide extraordinary assistance in a constantly evolving technical landscape. We emphasize training, knowledge, collaboration and customer empathy, your learning opportunities are vast! You will collaborate with fellow Support Engineers to creatively and passionately seek customer problems, while honing your technical skills. You will use your insight and inventiveness to help us identify recurring or systemic problems and suggest ways we might address them. You are committed to equity and inclusion, and eager to work with a team that cultivates and celebrates intersectional diversity. What you'll do This role specifically will need to be a technical leader in the Java and .Net APM agents and Alerts (or able to ramp up quickly), eventually jumping in with agents such as Node, GO, PHP, Python. Support New Relic customers by solving complex installation, configuration, and data exploration requests. Increase your skill set through additional training and exposure to other programming languages featured in our product suite. Advocate for our customers to our Product Organization by providing feedback on feature requests and bugs to improve the customer experience. Contribute to both internal and customer-fac