Hewlett Packard Enterprise
IT
TechnicalSupportEngineer-Intermediate
Neural analysis suggests this role is
optimal for Intermediate candidates.
“Technical Support Engineer - Intermediate at Hewlett Packard Enterprise. Skills: Technical Support, Troubleshooting, Customer Service. Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user 's contacts and proactive notification systems.. Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based ”
What You'll Achieve.
ensure internal or external business and end user SLA demands are met
Industry & Context.
Excellent analytical and problem solving skills; Critical Thinking
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
What They're Looking For.
Must Have
2+ year experience in relevant technologies and customer environments, Experience in troubleshooting in a technical environment, Software and hardware knowledge of computing, storage and peripheral devices, Basic knowledge/experience with case management databases and tools, Phone and remote support experience, E-support experience
Nice to Have
Portuguese (Is a plus), Case management system (Is a plus)
What You'll Do.
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user 's contacts and proactive notification systems.
and customer-relations questions on subjects such as features
and repairs on current and discontinued products
based on customer entitlement (warranty through mission-critical).
Resolve incoming internal or external businesses and end user 's problems via telephone and e-support.
Articulate both in writing and verbally case summary
resolution and add to Knowledge Management System (KMS).
Proactively assist customers to avoid or reduce problem occurrence.
How You'll Work.
Team & Collaboration
Engages team members for support as required to ensure internal or external business and end user SLA demands are met.; Begin to partner with and assist the Sales Pursuit team.
Communication Scope
Excellent verbal and written communication skills in language to be supported.
Process & Methodology
Action Planning
Full Job Description
Technical Support Engineer - Intermediate This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **_How you will make your mark:_** * _Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user 's contacts and proactive notification systems._ * _Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). ._ * _Resolve incoming internal or external businesses and end user 's problems via telephone and e-support._ * _Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)._ * _Proactively assist customers to avoid or reduce problem occurrence._ * _Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc._ * _Engages team members for support as required to ensure internal or external business and end user SLA demands are met._ * _Begin to partner with and assist the Sales Pursuit team._ **_About You:_** * _Degree on IT, Industrial engi
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