Motorola Solutions Systems Polska Sp. z. o. o
Telecommunications
TechnicalSupportEngineerII-Network&Data
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Engineer II - Network & Data at Motorola Solutions Systems Polska Sp. z. o. o. Skills: Network & Data Systems Engineering, Technical Support, Troubleshooting, AI. Research customer issues. Diagnose customer issues”
What You'll Achieve.
Resolve customer issues in an accurate and timely manner; Ensure that customers’ expectations are met
Industry & Context.
Analytical thinking; Problem-solving skills; Research and investigation; Advanced troubleshooting skills
Travel to customer sites may be required, Part of the Out of Hours solution, On-Call Rota
What They're Looking For.
Must Have
Degree in Engineering, Computer Science, Telecommunications or similar, Minimum 2/3 year of experience in Technical Support or Network Engineer role, Understanding of ITIL framework/methodology and ITIL foundation, Background knowledge of Network Technology, protocols, and general concepts, related to the Internet, Firewalls, LANs, WLANs, WANs and other Network components, Ability to understand the complexity of systems architecture, Demonstrated advanced troubleshooting skills, An ability to deliver against challenging deadlines, Define and create problem (RCA) documentation, Open and direct communication with excellent oral and written communication skills in English, Fluent and experienced with AI-enhanced productivity tools, Demonstrated ability to adapt and stay current with the rapidly evolving AI landscape, new algorithms, and research advancements, Understanding of AI Ethics principles
Nice to Have
Previous experience in Systems and Software Engineering, Mobile Telecoms including Tetra, LTE, UMTS/GSM, Advanced Networking skills (Intermediate-Advanced preferable), Advanced Linux, UNIX, Windows operating systems (Intermediate-Advanced preferable), Hardware / Virtualization troubleshooting, Advanced Radio Frequency Telecommunications systems understanding, Advanced Knowledge of Network security
What You'll Do.
Research customer issues
Diagnose customer issues
Troubleshoot customer issues
Resolve customer issues
Work with different systems
Escalate unresolved issues
Develop understanding of TETRA products
Liaise between departments
Take ownership of issues
Follow Issue Resolution processes
Reproduce customer issues
Gain knowledge of software updates
Participate in System Upgrades
Review existing tools
Make recommendations on improvements
Stay current on technologies
How You'll Work.
Team & Collaboration
Work with different systems, software, and hardware; Escalate unresolved issues to appropriate internal departments; Liaise between engineering departments and external/internal customers; Work within a team; Work with other stakeholders
Communication Scope
Flawless analytical and communication skills; Communication skills; Present and communicate ideas confidently; Excellent oral and written communication skills in English; Open and direct communication
Full Job Description
## **Company Overview** At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. ## **Department Overview** Motorola Solutions connects people through technology. Public safety and commercial customers around the world turn to Motorola Solutions innovations when they want highly connected teams that have the information they need throughout their workdays and in the moments that matter most to them. The Technical Support Operations (TSO) department are post-sale systems engineers supporting a global customer base for advanced and mission-critical digital communications systems. These systems are the go-to technology for customers around the world who need clear, instant and reliable voice and data communications. TETRA and LTE solutions offer a portfolio of digital radios, infrastructure and applications which enable voice and data communications that allows our customers to instantly communicate, ease decision-making and provide seamless coordination in even the harshest of environments. ## Job Description **We are seeking a strong graduate or experienced Network & Data Systems Engineer to join our TSO Network & Data team that will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.** **We are seeking an experienced support engineer or system engineer with a passion for technology and flawless analytical and communicati
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