Salesforce
Technology
TechnicalSupportEngineer(Heroku)
Neural analysis suggests this role is
optimal for Senior candidates.
“Technical Support Engineer (Heroku) at Salesforce. Skills: Iaas, PaaS, AWS, DevOps, Python. Serve as primary point of contact. Troubleshoot complex problems”
Industry & Context.
Analytical; Problem-solving
Shift-based model, Weekend on-call rotation
What They're Looking For.
Must Have
3+ years customer-facing technical support, Proficiency in Ruby, Python, Java, Node.js, or Go, Knowledge of containerization technologies, Understanding of web technologies, Familiarity with web frameworks and databases, Experience with logging & monitoring tools, Familiarity with CI/CD pipelines, Proven experience managing Sev0/Sev1 incidents, Experience mentoring junior team members
Nice to Have
Hands-on experience with Heroku app deployment, Understanding of dyno scaling, Familiarity with Heroku add-ons
What You'll Do.
Serve as primary point of contact
Troubleshoot complex problems
Provide expert guidance
Collaborate with Engineering
Maintain knowledge base articles
Create troubleshooting guides
Mentor junior support engineers
How You'll Work.
Team & Collaboration
Cross-functionally with Engineering; Cross-functionally with Product; Cross-functionally with Sales
Communication Scope
Excellent communication
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. **We 're Hiring: Technical Support Engineer (Heroku)** **About Heroku** Heroku is an AI Platform as a Service (AI PaaS), part of the Salesforce Unified Agentforce Platform — a managed container system built for developing, running, and scaling modern cloud applications. With support for languages like Ruby, Java, Python, Node.js, .NET, Go, and more, Heroku gives developers the freedom to build the way they want. We power **65M + apps**, process **65B + routing requests/day**, offer **200 + add-on services**, and manage **38M + data stores**. We're one of the world's leading PaaS platforms — and we're growing. **The Role** As a **Technical Support Engineer** , you'll be the go-to expert for our customers — helping them troubleshoot, optimize, and get the most out of the Heroku platform. You'll work cross-functionally with Engineering, Product, and Sales to deliver exceptional support experiences and drive real product impact. **What You 'll Do** * Serve as the primary point of contact for customer technical issues on the Heroku platform * Troubleshoot complex problems and provide expert guidance on Heroku best practices * Collaborate with Engineering, P
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