Amazon Kuiper Manufacturing Enterprises LLC
Manufacturing
TechnicalSupportEngineer,GSEAutomation
“Technical Support Engineer, GSE Automation at Amazon Kuiper Manufacturing Enterprises LLC. Skills: Automation, SCADA, Systems Engineering, Troubleshooting. Lead technical troubleshooting during critical downtime events. Ensure peak system performance”
Industry & Context.
Troubleshooting; Root cause analysis; Solution-oriented
U. S. citizen or national, U. S. permanent resident, Lawfully admitted into the U. S. as refugee, Granted asylum, 4 days in-person per week, One weekend day required
What They're Looking For.
Must Have
Bachelor's degree or above in Computer Science, Computer Engineering, Systems Engineering, Electrical Engineering, or other related discipline, Experience in automating, deploying, and supporting infrastructure, Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust, Experience in networking, storage systems, operating systems and hands-on systems engineering, Experience with Linux/Unix
Nice to Have
Experience with CI/CD pipelines build processes, Knowledge of distributed, multi-tiered systems, algorithms, and relational databases, Experience with distributed systems at scale, Experience tools for automation (building, testing, releasing or monitoring), Experience in automated conveyors systems and controls, electrical and electronic principles, preventative maintenance procedures, blueprint and schematic reading, industrial electrical, industrial controls, industrial electronics, Programmable Logic Control (PLC) programs, National Electrical Code (NEC), work order management, Knowledge of web application development, Knowledge of penetration testing, Knowledge of mobile security, Knowledge of cryptography, Knowledge of public key infrastructure, Knowledge of forensic security, Knowledge of IP security, Knowledge of SSL/TLS, Knowledge of computer viruses and malware, Knowledge of network security, Knowledge of trusted security, Knowledge of trusted execution, Knowledge of threat intelligence, Knowledge of IoT security implications, Knowledge of authentication, Experience in DevOps, Experience in serverless, Experience in software development and design, Experience in CI/CD, Experience in AI/ML, Experience in Storage, Experience in Networking, Experience in Databases, Experience in Industrial networking and communications, Proven experience in production manufacturing environments, Proficiency in developing and deploying Ignition SCADA solutions, Large-scale implementation experience using modern DevOps practices, Familiarity with web technologies, Familiarity with data formats (e.g., HTTP/HTTPS, JSON/XML), Familiarity with API integration
What You'll Do.
Lead technical troubleshooting during critical downtime events
Ensure peak system performance
Enhance documentation
Contribute to design initiatives
Contribute to development initiatives
Support operations of automated test applications
Support integration of automated test applications
Support operations of SCADA applications
Support integration of SCADA applications
Support operations of manufacturing applications
Support integration of manufacturing applications
Design OT infrastructure solutions
Implement OT infrastructure solutions
Monitor escalated tickets
Resolve escalated tickets
Create self-service troubleshooting tools
Maintain self-service troubleshooting tools
Maintain documentation
Manage system-driven high severity downtime events
Drive rapid resolution
Monitor fleet-level availability
Monitor fleet-level performance metrics
Report fleet-level availability
Report fleet-level performance metrics
Lead technical troubleshooting for automation systems
Lead root cause analysis for automation systems
Maintain Voice of the Customer feedback loops
Maintain stakeholder relationships
Manage support escalations
Collaborate with production teams
Collaborate with engineering teams
Collaborate with IT teams
Collaborate with hardware teams
Collaborate with software teams
Collaborate with procurement teams
Support production operations
Support design of automated test applications
Support development of automated test applications
Support integration of automated test applications
Support deployment of automated test applications
Support production of SCADA applications
Support design of SCADA applications
Support development of SCADA applications
Support integration of SCADA applications
Support deployment of SCADA applications
Support production of manufacturing applications
Support design of manufacturing applications
Support development of manufacturing applications
Support integration of manufacturing applications
Support deployment of manufacturing applications
Support OT infrastructure
How You'll Work.
Team & Collaboration
Cross-functional teams; Production shifts; Satellite designers; Testers; Manufacturing engineers
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