Amazon.com Services LLC
Operations, IT, Support Engineering, worldwide grocery stores
TechnicalSupportEngineer,GroceryRoboticsandAutomationSystems
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Engineer, Grocery Robotics and Automation Systems at Amazon.com Services LLC. Skills: Robotics, Automation Systems, Technical Support. Troubleshoot design activities. Troubleshoot performance activities”
Industry & Context.
Troubleshoot complex problems; Debug problems; Resolve problems
Travel up to 50%
What They're Looking For.
Must Have
Bachelor's degree in engineering, 5+ years integration experience, 5+ years testing experience, 5+ years automation experience, Experience working with equipment suppliers, Experience working with laboratories, Experience working with manufacturing plants, Travel up to 50% of the time, Experience designing systems, Experience architecting systems, Experience with general troubleshooting, Experience with debugging hardware, Experience using customer service skills, Experience using communication skills, Experience using interpersonal skills, Experience communicating technical concepts, Experience communicating technical processes, Experience working in fast-paced environment, Experience in hardware design, Experience in validation of components, Experience in validation of subsystems, Experience in validation of systems
Nice to Have
Technical leadership experience, Experience in development of large-scale projects, Experience in testing of large-scale projects, Experience in implementation of large-scale projects, Experience in development of complex technology projects, Experience in testing of complex technology projects, Experience in implementation of complex technology projects, Experience in technical document writing, Experience identifying robotics system components, Experience maintaining robotics system components
What You'll Do.
Troubleshoot design activities
Troubleshoot performance activities
Troubleshoot testing activities
Maintain self-service tools
Create VoC feedback loops
Maintain VoC feedback loops
Manage downtime events
Monitor fleet availability
Report fleet availability
Manage network availability
Manage quality escalations
Manage stakeholder relationships
Manage vendor relationships
Maintain maintenance repository
Maintain operator reference
Support installation activities
Support commissioning activities
Monitor spare parts situation
Develop pragmatic solutions
Build flexible systems
Design flexible systems
Understand electrical troubleshooting
Understand mechanical troubleshooting
Follow engineering best practices
Drive adoption of best practices
Conduct standing meetings
Deep dive technical details
Lead critical path items
Escalate risks to leadership
Develop SME knowledge
How You'll Work.
Team & Collaboration
Operations teams; Engineering teams; Equipment Vendors; Software Developers; Procurement teams; Design teams; Cross-functional teams
Communication Scope
Communicate technical concepts; Communicate technical processes
Process & Methodology
Technical leadership
Full Job Description
Application deadline: May 10, 2026 Amazon's Worldwide Grocery Stores Tech (WWGST) - Robotics and Automation Systems (GRAS) is a dedicated team of highly motivated engineers that work passionately to apply innovative advances in robotics to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling, unpredictable and fun. In this role, you will troubleshoot design, performance and testing activities for our newest Robotics and Automation solutions that are deployed in the field. The individual will be responsible for monitoring and resolving tickets escalated from operations and RME teams, maintain self-service troubleshooting tools, create and maintain VoC feedback loops, manage system-driven high severity downtime events, monitor and report on fleet level availability, manage network availability and quality escalations, manage stakeholder and vendor relationship to drive product support, maintain a repository of maintenance and operator reference, support on-site installation and commissioning activities for Automation solutions, and keep track of the site spare parts situation monitoring components to develop EOL (end of life) trends. You will work in close collaboration with our Operations teams, Engineering teams, Equipment Vendors, Software Developers and Procurement teams to deliver continuous improvement and tech troubleshooting aligned with business needs. Successful candidates will have strong experience in technology troubleshooting/development as well as testing within the large robotics systems discipline. (for example: industrial robotic picking cells, automated storage and retrieval systems, conveyor sub-systems). Key job responsibilities - Troubleshoot complex technical problems. - Monitor and resolve tickets escalated from Operations and RME teams. - Manage ven
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