Salesforce
Technology
TechnicalSupportEngineer-Frenchspeaking
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Engineer - French speaking at Salesforce. Skills: Technical Support, Customer Success, French fluency. Own customer support experience. Provide analysis of technical challenges”
What You'll Achieve.
Provide customer satisfaction; Deliver great experience
Industry & Context.
Troubleshooting; Investigating intricate concepts; Solving puzzles
What They're Looking For.
Must Have
Customer-focused experience, Ability to prioritize, Ability to multitask, Perform well under pressure, Know how to escalate issues, Programming abilities, Read code in Java, Read code in PHP, Read code in Python, Read code in Ruby, Read code in .NET, Read code in JavaScript, Read code in Perl, Knowledge of Internet technologies, Knowledge of HTML, Knowledge of Javascript, Knowledge of XML, Knowledge of API, Understanding of database concepts, Understanding of SQL, Excellent written communication, Excellent verbal communication, Comfortable interacting with departments, Comfortable interacting with management, Ability to work with internal teams, Ability to communicate technical concepts, Fluent in French, Fluent in English
Nice to Have
Relevant experience in Technical Support, Previous experience with Salesforce, Previous experience with Salesforce technologies, Official Salesforce Certification, Familiarity with Trailhead, Trailhead Ranger status, VisualForce knowledge, Apex knowledge, Knowledge of multi-tenant computing, Knowledge of grid computing, Knowledge of parallel computing, Knowledge of distributed computing, Experience with Eclipse IDE, Experience with ANT, Familiarity with firewalls, Familiarity with web servers, Familiarity with proxy servers, Additional Language Proficiency
What You'll Do.
Own customer support experience
Provide analysis of technical challenges
Provide analysis of business issues
Provide customer satisfaction
Deliver great experience
Troubleshoot technical issues
Troubleshoot Integrations
Troubleshoot Lightning Web Components
Troubleshoot Standard Salesforce Functionalities
Take ownership of customer issues
Provide guidance on best practices
Create Knowledge Base Articles
Maintain Knowledge Base Articles
Collaborate with your team
How You'll Work.
Team & Collaboration
Internal teams; Other departments; Management; Cross-functional teams
Communication Scope
Written communication; Verbal communication; Technical concepts communication
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is hiring experienced and passionate people to join our fast-growing Technical Support Team in Dublin. You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise. The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal), they will be proactive about investigating intricate or technical concepts and helping others do the same. They have a natural curiosity and enjoy solving puzzles, and are real team players who thrive in a collaborative environment. A fluency in French in addition to English **Key Responsibilities:** * Own the complete end-to-end customer support experience. * Provide prompt, detailed analysis of technical challenges and business issues. * Provide customer satisfaction and deliver great experience. * Troubleshoot technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce Functionalities * Take ownership of customer issues through to resolution - including troubleshooting, internal c
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