TechnicalSupportEngineer-Frenchspeaking

Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before. Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge. We're looking for a talented and multilingual Technical Support Engineer to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your French and English, we want to hear from you! The Job: Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat Lead remote technical diagnosis and resolution of complex hardware, firmware, and software issues on Formlabs SLA and SLS systems Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers Manage the full lifecycle of complex technical escalations end-to-end Collaborate on solving technical issues with our global engineering team Maintain rigorous case documentation You: Are business-fluent in written and spoken in French and English Can quickly resolve technical issues - don't worry, we will provide you with the technical training you need STEM degree Have minimum of 2 years of professional experience in technical support Are comfortable and conscientious when speaking on the phone Have exceptional writing skills and make use of proper spelling and grammar Bonus Skills: Hands-