Mistral AI
Technology
TechnicalSupportEngineer,Enterprise
Neural analysis suggests this role is
optimal for Senior candidates.
“Technical Support Engineer, Enterprise at Mistral AI. Skills: Technical Support, AI/ML, Cloud Infrastructure, Debugging. Own end-to-end technical support. Debug advanced issues”
Industry & Context.
Troubleshooting; Debugging; Root-cause analysis
What They're Looking For.
Must Have
Bachelor's or Master's in Computer Science, 5+ years technical support, DevOps, or SRE, Proficient with APIs, logs, tracing, Comfortable writing Python, Bash, or similar, Deep understanding of Cloud infrastructure, Deep understanding of Distributed systems, Deep understanding of AI/ML concepts, Experience with support tools, Fluent English (written/verbal)
Nice to Have
Experience with LLMs, generative AI, or MLOps, Familiarity with Kubernetes, Docker, or CI/CD, Additional APAC languages
What You'll Do.
Own end-to-end technical support
Debug advanced issues
Reproduce advanced issues
Resolve advanced issues
Bridge gap between customers
Shape support processes for APAC
Investigate escalated issues
Resolve escalated issues
Debug customer issues
Own full ticket lifecycle
Triage critical tickets
Perform root-cause analysis
Resolve critical tickets
Serve as primary technical contact
Prioritize support requests
Manage support requests
Advocate for APAC needs
Create technical documentation
Maintain technical documentation
Train future APAC hires
Mentor future APAC hires
Automate repetitive tasks
Work with Engineering
Escalate technical issues
Track technical issues
Resolve technical issues
Translate customer pain points
Identify recurring issues
Drive permanent fixes
Monitor regional service health
Alert on regional service health
How You'll Work.
Team & Collaboration
Cross-functional teams; Customer feedback; Sales deep dives; Pre-Sales support
Communication Scope
Technical audiences; Customer communication
Full Job Description
## Description About Mistral At Mistral AI, we are a tight-knit, nimble team dedicated to bringing cutting-edge AI technology to the world. Our mission is to make AI ubiquitous, open, and aligned with European values of privacy and compliance. We are creative, low-ego, team-spirited, and passionate about AI innovation. Our teams are distributed across France, the UK, the USA, and Singapore, and we hire talented individuals who thrive in collaborative, fast-paced environments. We believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life. We democratize AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise as well as personal needs. Our offerings include Le Chat, AI Studio, Mistral Code and Mistral Compute — a suite that brings frontier intelligence to end-users. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between France, USA, UK, Germany and Singapore. We are creative, low-ego and team-spirited. Join us to be part of a pioneering company shaping the future of AI. Together, we can make a meaningful impact. See more about our culture on https://mistral.ai/careers. Role Summary We are hiring our first Technical Support Engineer in APAC to build and lead our technical support presence in the region. This is a high-impact role for a deeply technical individual (L2/L3) who can independently tackle complex, escalated issues and become the go-to technical resource for our fastest-growing market. As the foundational hire for APAC, you will: Own the end-to-end technical support for enterprise and strategic customers in the region. Debug, reproduce, and resolve advanced issu
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