Sigma Computing
SaaS
TechnicalSupportEngineer-EMEA
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Engineer - EMEA at Sigma Computing. Skills: Technical Support, SQL, Data Analytics. assist with diagnosis and resolution of complex technical issues. develop best practices and tools for diagnosing issues”
What You'll Achieve.
bring issues to resolution quickly; build scalable processes for issue resolution
Industry & Context.
solve technical, business, and data challenges; diagnose complex issues; drive solutions; diagnosing issues; issue resolution
What They're Looking For.
Must Have
Industry experience supporting enterprise products for data analytics, Computer Science fundamentals, SQL proficiency, SQL query performance troubleshooting, data modeling concepts, Ability to properly chart data into logical visualizations, building trust with customers, bringing issues to resolution quickly, Excellent verbal and written communication skills, building scalable processes for issue resolution, collaboration skills, work with multiple departments, co-ordinate issue triaging, diagnosis and resolution
Nice to Have
Supporting a cloud service in production, Experience working with Snowflake, Redshift, BigQuery, Knowledge of GCP, AWS, Startup experience
What You'll Do.
assist with diagnosis and resolution of complex technical issues
develop best practices and tools for diagnosing issues
optimize service for performance
create a first-class experience for users
How You'll Work.
Team & Collaboration
work closely with Product, Engineering, and Go-to-Market teams; Collaborate with cross-functional groups; work with multiple departments; co-ordinate issue triaging, diagnosis and resolution
Communication Scope
Excellent verbal and written communication skills
Full Job Description
About the role: Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations. What you will be doing: You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues. Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance. Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product. Qualifications we are looking for: Industry experience supporting enterprise products for data analytics. Computer Science fundamentals. Strong domain expertise in databases and business intelligence SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc. SQL query performance troubleshooting and plan generation understanding Proficient in data modeling concepts Ability to properly chart data into logical visualizations A proven track record of building trust with customers and bringing issues to resolution quickly Excellent verbal and written communication skills A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc) Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolut
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