Akuity
SaaS
TechnicalSupportEngineer,EMEA
Neural analysis suggests this role is
optimal for Entry candidates.
“Technical Support Engineer, EMEA at Akuity. Skills: Kubernetes, Argo CD, Customer support. Deliver outstanding support. Develop deep technical expertise”
What You'll Achieve.
Ensure customers succeed with platform; Automate application delivery
Industry & Context.
Anticipate issues; Design scalable solutions; Identify root causes
What They're Looking For.
Must Have
2+ years of experience in a customer-facing support role, Experience configuring and troubleshooting Kubernetes infrastructure, Hands-on experience with Argo CD in a professional setting, Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts, A passion for working directly with users and the ability to communicate context clearly and thoughtfully, Enthusiasm for being a primary point of contact for both open-source and enterprise customers, A proactive, strategic mindset, anticipating issues and designing scalable solutions, systems thinking skills and the drive to identify root causes
Nice to Have
Experience using and administering Argo projects (e.g., Argo CD, Argo Workflows, Argo Events, Argo Rollouts), Experience working with cloud providers (AWS, Azure, GCP) and managed Kubernetes services (EKS, AKS, GKE)
What You'll Do.
Deliver outstanding support
Develop deep technical expertise
and resolve customer issues
Recognize common support patterns
Escalate issues to engineering
Help build and iterate on support playbook
Contribute to improving documentation
How You'll Work.
Team & Collaboration
Work directly with users; Escalate issues to engineering
Communication Scope
Communicate context clearly and thoughtfully
Full Job Description
Technical Support Engineer About Akuity Akuity was founded by the co-creators of Argo, Hong Wang, Jesse Suen, and Alexander Matyushentsev. The three were founding engineers at Applatix, which launched the Argo project in 2017. After Applatix’s acquisition by Intuit in 2018, Argo rapidly expanded with projects like Argo CD, Argo Rollouts, and Argo Events, and became an incubating project within the Cloud Native Computing Foundation (CNCF). Today, Argo has over 22,000 GitHub stars and is one of the fastest-growing CNCF projects, trusted by hundreds of enterprises, including Adobe, Tesla, PayPal, Capital One, and Peloton to automate application delivery on Kubernetes. Following Argo’s widespread adoption, we founded Akuity to help organizations reliably deploy Argo at scale through enterprise support and enhanced capabilities. Backed by $25 million in funding from Lead Edge Capital and Decibel Partners, we are experiencing rapid growth while staying true to our open-source roots. We actively contribute to Argo, support the community, and promote its adoption at every opportunity. The Opportunity As a Technical Support Engineer at Akuity, you will play a critical role in ensuring our customers succeed with our platform and open-source tools. You’ll work directly with users to troubleshoot issues, improve documentation, and help build scalable support processes. You will develop deep expertise in GitOps, Kubernetes, and the Argo ecosystem, becoming a trusted partner to both our enterprise customers and the broader community. Location: Remote - North America United States or Canada Pacific, Mountain or Central Time zones What You’ll Do Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone. Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings. Troubleshoot, diagnose, and resolve customer issues promptly and accurately. Recognize common support patterns and escalate
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