Gcore
Tech / AI / Software
TechnicalSupportEngineer(EdgeNetwork)
Neural analysis suggests this role is
optimal for entry candidates.
“Technical Support Engineer (Edge Network) at Gcore. Skills: Technical Support, Edge Network, networking knowledge, Linux, API, monitoring tools. Handle customer and internal user requests via chat, email, and occasionally phone calls in English.. Provide consultations regarding our products and services in Edge Network.”
Industry & Context.
problem-solving abilities
Work schedule: two consecutive night shifts, followed by two days off. The day shift runs from 19:00 to 07:00 local time, totalling 12 hours of work time, including a 1-hour break.
What They're Looking For.
Must Have
1+ year of Technical Support experience, English level B2 or higher, Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute), Good understanding of hardware and software diagnostics (reading logs, etc. ), Experience with CDN, Hands-on experience with Linux and API, Knowledge of monitoring tools such as Grafana, Kibana, Good customer advocacy and soft skills, problem-solving abilities, Quick learner, organized, and a team player, Responsible, polite, and optimistic with communication skills, Able to explain complex concepts clearly and simply, Skilled at prioritizing tasks
Nice to Have
Experience with SQL
What You'll Do.
Handle customer and internal user requests via chat
and occasionally phone calls in English.
Provide consultations regarding our products and services in Edge Network.
Conduct technical diagnostics to resolve issues
gather information about customer and user incidents
and escalate to higher levels of technical support if needed.
Address complex technical issues and provide timely
effective solutions while considering the impact on customers' business operations
based on internal documentation.
Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences
sharing knowledge and expertise with other team members to enhance overall support capabilities.
How You'll Work.
Team & Collaboration
sharing knowledge and expertise with other team members to enhance overall support capabilities.
Communication Scope
communication skills; Able to explain complex concepts clearly and simply
Full Job Description
Have you ever wondered why your favorite apps, social media content, and video games load in the blink of an eye? It's likely because of Gcore behind the scenes! Join a team that collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. If you are passionate about transforming the internet and contributing to cutting-edge innovations, come join us at Gcore! We are over 550 professionals and currently looking for a Technical Support Engineer. Your Responsibilities: * Handle customer and internal user requests via chat, email, and occasionally phone calls in English. * Provide consultations regarding our products and services in Edge Network. * Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed. * Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation. * Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities. ## Qualifications We Expect you to Have: * 1+ year of Technical Support experience * English level B2 or higher * Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute) * Good understanding of hardware and software diagnostics (reading logs, etc.) * Experience with CDN * Hands-on experience with Linux and API * Knowledge of monitoring tools such as Grafana, Kibana * Good customer advocacy and soft skills * Strong problem-solving abilities * Quick learner, organized, and a team player * Responsible, polite, and optimistic with strong communication skills * Able to explain complex concepts clearly and simply * Skilled at prioritizing tasks Nice to have: * Experience with SQL Work S
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