TechnicalSupportEngineer(EdgeCloud)

Have you ever wondered why your favorite apps, social media content, and video games load in the blink of an eye? It's likely because of Gcore behind the scenes! Join a team that collaborates with industry giants like Intel, Dell, NVIDIA, Graphcore, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. If you are passionate about transforming the internet and contributing to cutting-edge innovations, come join us at Gcore! We are over 550 professionals and currently looking for a Technical Support Engineer. Your Responsibilities: * Handle customer and internal user requests via chat, email, and occasionally phone calls in English. * Provide consultations regarding our products and services in Edge Cloud. * Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed. * Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation. * Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities. ## Qualifications We Expect you to Have: * 1+ year of Technical Support experience * English level B2 or higher * Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute) * Good understanding of hardware and software diagnostics (reading logs, etc.) * Good theoretical and hands-on experience with Linux (Ubuntu or CentOS) * Good hands-on experience with API * Knowledge of monitoring tools such as Grafana * Good customer advocacy and soft skills * Strong problem-solving abilities * Quick learner, organized, and a team player * Responsible, polite, and optimistic with strong communication skills * Able to explain complex concepts clearly and simply * Skilled at prioritizing t